Teams | Collaboration | Customer Service | Project Management

Freshservice ITSM: Modernize IT Operations with AI, Automation & Proactive Service Management

IT teams today are expected to deliver more than fast resolutions—they’re expected to be strategic business partners. Freshservice helps IT unlock that value with AI-powered ITSM, proactive operations, enterprise-grade ITIL support, and modern employee experiences. In this video, discover how Freshservice transforms IT service management across incident, problem, change, and service request management lifecycle—while improving visibility, automation, and user experience.

Product Decision Making with AI: Miro Insights and Portfolios

Peter Parkes, Solutions GM, and Lauren Brucato, Lead Product Manager for Miro Insights, demonstrate how AI-driven analytics transform overwhelming product data into actionable insights that drive measurable revenue growth. This session reveals how Miro Insights and Miro Portfolios enable product teams to align strategic decisions on "what" to build with clear understanding of "why" to build it.

OneDesk - 5 Minute Tour

Get a quick introduction to the OneDesk workspace. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Beyond Tracking How Workforce Intelligence is Defining the Future

This Time Champ webinar explored one of the biggest challenges leaders face in 2025, having more data than ever, yet less clarity on what’s actually happening within their workforce. Today’s teams look busy, collaboration is scattered, dashboards are overflowing, and hybrid work creates blind spots across productivity, engagement and burnout. This session unpacked why traditional tracking tools fall short, and how Workforce Intelligence has emerged as the next essential evolution for modern organisations.

OneDesk - Help Desk Product Demo (2025)

Overview demo of the Help Desk product of OneDesk. Basics of the interface, customer apps, features, and workflow. Create tickets from multiple channels. Handle support 24/7 with an AI-integrated chat agent and knowledgebase. Customize your app to fit your needs. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application.