Teams | Collaboration | Customer Service | Project Management

This episode features an interview with Tan Le, Founder and CEO of EMOTIV. In this episode, Amanda and Tan discuss using science to improve employee experience, personalizing wellbeing, and the cost of task switching.

Are you using Salesforce for your Sales or Support teams? We can help make sure your chat agents have all the information straight out of your CRM. Also, seamlessly pass information into Salesforce after every interaction.

Need to know how many people you need to man your chat? Take a look at our analytics to understand.

Boost productivity and manage your workforce effectively with Workstatus! Are unproductive employees holding your team back? Discover how Workstatus can help you increase productivity, monitor performance, and streamline your workflow. Assign tasks, track time, and generate performance reports with ease. Say goodbye to unproductivity and hello to a more efficient and engaged team. Watch the video now to learn more!

Discover the process of crafting runbooks in Confluence with pre-made templates, customize those templates to suit your specific requirements, and incorporate those runbooks into your Compass components for easy access by all team members when tackling customer-facing issues.

If you're looking for service desk software, you need to know exactly what functionalities it provides to your agents. After all, its features are critical to understanding if the ITSM solution adapts to your organization's needs. But that's not all; you also need to confirm that the tool is user-friendly enough to avoid a steep learning curve. In this Agent View Walkthrough, you can clearly see what a service desk technician sees and experiences when using InvGate Service Desk.

Make work flow more smoothly with custom workflows in Slack.

The Nifty 3.5 Webinar covered some of the key updates of the 3.5 release, such as: This is followed by a Q&A session from some attendees.

Capture all of the other conversations outside of the support world. Does your team receive direct e-mails that must be accounted for? Make sure they are part of the picture using TeamSupport Activities.