Teams | Collaboration | Customer Service | Project Management

Welcome back to Sit Down Startup! In this week's episode, host Adam O'Donnell sits down with Scott Stevenson, co-founder and CEO of Spellbook, the first generative AI copilot for lawyers, to discuss his remarkable journey in the legal tech space. Uncover the invaluable insights Scott gained about resilience, the struggles of achieving product-market fit, and the transformative power of large language models in revolutionizing legal document management. Learn how Spellbook, which has raised over $30 million, found its breakthrough after years of iteration and perseverance.

Improve your developer experience by building custom extensions to Atlassian’s Compass using Atlassian’s Forge platform. Learn how to setup a Forge development environment, create a Forge app for Compass, then integrate with AWS CloudWatch using the AWS Javascript SDK. This video provides a detailed walkthrough of using Forge to build custom Forge apps that you can extend to meet your team’s needs.

Welcome to TeamSupport AI.

Are you battling with inconsistent processes, bad practice and poor staff training? In this episode, Harv Nagra explains the benefits of documenting and embedding best practices – to take your agency one big leap forward in operational maturity. Harv shares his best tips on: Creating an agency handbook – to create a single source of truth for your business, and help your team work consistently Choosing the right documentation tools – specific tools that are helpful in documenting and communicating workflows.

Learn how Freshdesk empowers support admins with smart routing, automations, and AI to streamline workflows and boost efficiency. Set up routing rules in Freshdesk using round-robin, load balanced or skill-based rules. Explore how admins can set SLAs, and use AI for task management and automations to streamline your workflow.

Are you tired of dealing with business chaos? From tracking projects to managing remote teams, Workstatus is here to simplify your work life and supercharge your productivity! What You'll Discover in This Video: With Workstatus, you can finally achieve the business dream you've always wanted! Don't wait – transform your workforce management today.

Ready to turn your big idea into a tangible solution? In this video, we dive into the Delivery Phase—where you move from problem identification to executing a plan, building the solution, and reviewing the outcome. Learn how to turn your product brief into a granular roadmap, with milestones, timelines, and risk assessments. We’ll also show you how Miro helps you track progress and create a shared view of the work, avoiding silos between teams. Once the build is complete, we review the deliverables with stakeholders for feedback and iterate with retrospectives.

Watch this demo to learn how to query custom fields in Atlassian Analytics.

Help your IT Ops friends switch to Jira Service Management before their Dev teams rise up and take matters into their own hands.

Explore how to effectively view and manage intelligent triage predictions in Zendesk's Admin Center. Learn how to edit intent, language, and sentiment values to optimize your customer interactions and streamline time-sensitive escalations. Whether you're refining your terminology or tracking updates, this tutorial will help you leverage Zendesk's intelligent triage features for better customer service outcomes.