Teams | Collaboration | Customer Service | Project Management

Discover how Confluence helps teams achieve alignment with project hubs, templates, whiteboards, and Jira integration. Streamline collaboration, track progress, and centralize work for seamless teamwork. Perfect for project managers, program managers, and cross-functional teams! Chapters: About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Learn to create a report on first reply time for tickets solved daily in the previous week. Good tip for support analysis.

Learn how to create, customize, and share Explore dashboards.

Not every support ticket is a one-off issue. When patterns emerge across incidents, it’s time to scale your approach. In this video, see how Vivantio's Problem Management helps service teams: Ideal for: Support teams, IT managers, and operations leaders looking to scale resolution processes without sacrificing visibility or service quality. Powered by insights. Aligned with ITIL. Backed by Vivantio.

Get more done with the TrackingTime Browser Extension – your no-fuss way to track time from anywhere you work. Start tracking directly from tasks in Asana, Notion, Trello, Figma, and more Works in your browser – no app-switching, no distractions Instant setup, seamless time tracking Trusted by thousands of teams and professionals worldwide View detailed time reports, improve productivity, and hit your goals.

Discover how Confluence can revolutionize your marketing campaigns by streamlining the entire process from planning to execution. Learn to organize tasks, collaborate across time zones, and track progress seamlessly, all in one place. Perfect for marketers looking to enhance team collaboration and efficiency. Watch now to see how Confluence can transform your campaign management!

Innovation isn’t just about ideas, it’s about making them happen. Join us behind the canvas, where we’re showing you ways to work smarter, faster, and in sync as you bring your ideas to life. In this event, we’re diving into: Spaces — Dedicated places to organize and execute projects. Use them as the central hub where work gets done, from idea all the way to the outcome. See how our teams use them to track customer insights, plan roadmaps, and collaborate across teams.

When it’s time to bring structure to your ideas, Docs in Miro lets you do it all—right on the board. Add notes, drag in sticky ideas, embed tables, and even auto-generate content with Miro AI. It’s not just about writing; it’s about transforming your brainstorms into organized, actionable documentation without switching tools. Subscribe for more smart ways to streamline your team’s work inside Miro.

Discover how Vivantio simplifies internal ticket management processes to help your support teams stay efficient and deliver exceptional service. In this video, we walk through how tickets are automatically routed, triaged, and resolved using customizable queues, AI-powered summaries, and integrated knowledge base resources. What You'll Learn: How tickets are logged, queued, and routed in Vivantio.

In this video, we explore HR Service Management (HRSM) and how it can transform your HR operations. From streamlining processes to improving employee satisfaction, HRSM offers a strategic approach to optimize service delivery. Watch as we break down the key concepts, benefits, and steps for successful implementation! 00:00:00 – Introduction 00:00:40 – What is HR Service Management? 00:01:42 – The HR Help Desk 00:02:41 – Benefits of HR Service Management 00:03:56 – Implementing HR Service Management 00:04:41 – Conclusion.