In this new entry on the RC Apps Development series, Douglas Gubert will introduce further concepts of the Apps-Engine that allow developers to persist and manage their apps' data in Rocket.Chat
Our software can make your life at work easier. InvGate Insight, InvGate Manage, and InvGate Service are complementary offerings that improve IT support, request management across all business areas, and IT asset management.
Miro is the visual collaboration platform for modern-day pioneers. In this video, we’ll cover everything you need to know about navigating around a board and end with some final techniques to make navigation very easy.
Miro is the visual collaboration platform for modern-day pioneers. In this video, we cover the core functionality of the boards as well as the add-ons and templates available.
Teramind can be configured to record user sessions. Administrators can then search, identify and export a session recording for forensics purposes. This How-to tutorial explains in detail how to leverage Teramind for this purpose.
This app brings a much-needed functionality where if the same customer raises two or more tickets in a short time span (you can set a time span of your choice), the tickets following the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will get automatically marked as 'Closed'). Here it goes!
If you’re spending significant time creating performance reports that aren’t being read or acted upon, then it would be wise to look at these 5 IT service desk reporting tips.
Colin Shaw talks to Freshworks about how CX statics remain stagnant throughout the industry and why companies should work on changing this instantly. Sharp points, punched with humour and personal stories.Colin Shaw makes for an entertaining and educational listen.