Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. See how to create standard operating procedures for your service desk in this video, and get ready to improve IT support's quality, accuracy, and efficiency!

Zendesk QA Spotlight is an AI-powered conversation discovery tool that highlights customer service interactions falling into the must-review category, and revealing the greatest learning opportunities for your support team. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

With Geckoboard’s Salesforce integration, it’s easy to build real-time sales dashboards to share with your sales team to keep them sharp and motivated. Designed for desktop, TV and mobile.

Files of the object can be automatically converted into PDF form on the server when the object changes state. Conversion to PDF on the server can be done for files in such source formats as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Visio, as well as RTF and OpenOffice files. When converting to PDF, M-Files updates the M-Files property fields, if any, in Microsoft Word and Microsoft Excel documents by using the current metadata of the object.

About the AI User Group: The A.I. User Group Welcome to the A.I. User Group – a dynamic hub for Zendesk customers eager to dive deeper into the world of Artificial Intelligence. Organized by Zendesk users, for Zendesk users, our mission is to foster a vibrant community focused on learning and sharing insights. We aim to be a resource for everyone, from seasoned Zendesk users to casual enthusiasts, even those pressed for time but curious about AI.

Turning ‘ugh’ into ‘ahhh.’ #IntelligentCanvas.

Learn all about Total Cost of Ownership (TCO) in this concise guide. Understand why TCO matters and how it impacts your decisions. Learn the simple formula and calculate TCO.

Discover the power of the Dot Voting Widget and streamline your decision-making process! In this video, learn how to effortlessly gather feedback and prioritize tasks using Miro’s Dot Voting Widget. We'll guide you through adding the widget to your board, setting up engaging voting sessions, and letting participants cast their votes by dragging dots onto objects. Watch as votes automatically attach to their respective objects, making it easy to cluster themes or organize cards into timelines while keeping track of votes.

Welcome to the August edition of What’s new in Asana. First, learn about the volume and status of tasks at the same time with a stacked bar chart. Next, flexibly add and customize notes within a project for meeting notes, jotting down ideas, and more. Finally, share a project with up to 10 teams to bulk add project members.

Time to level-up your UX case studies with this #Miroverse template.