Our experience working with hundreds of customers who use Mattermost, an open source messaging workspace, and a distributed team with hundreds of additional contributors all working remotely, has taught us several lessons about communications tools and how to get work done across time zones.

Learn all about how to customize your ticket page and using ticket widgets to improve agent efficiency!

This video explains how to set up a simple service desk for an HR team, featuring the definition of categories of requests that will be handled by the system, the team members that will manage them, and two alternatives for configuring user accounts (a CSV import, or self registration).

This video explains how to set up a simple service desk for an HR team, focusing on email integration to allow your employees to get updates, as well as create and update tickets directly through their email.

This video explains how to set up a simple service desk for an HR team, focusing on using Breaking News to send announcements to your team members, as well as the Knowledge Base to make information and other documentation available to them.

This video explains how the service desk we set up in parts 1, 2 and 3 functions, focusing on how employees can create tickets, and how your HR team can handle them.

Nifty is the remote collaboration hub to manage projects, work, and communications — all in one place. Remote work has never been easier, fun, and more efficient.

Join product expert, Matt Mulholland, as he walks through how to get started with Miro. In this webinar, you'll learn how to use templates to save time and work faster, how to collaborate most effectively with your colleagues and how to integrate Miro into your existing workflows and tools. Miro is an online whiteboard platform where distributed teams get sh!t done.

Here's the highlight reel for what's new in Asana in March:

Watch internal Asana experts share their best remote work tips for how to use Asana to drive clarity, connection, and communication with a distributed team.