Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson Hotel Group. Join Alexandra and Netomi to learn about how Radisson strikes the balance between emotional intelligence & artificial intelligence. The conversation also covers: Netomi helps companies deliver higher quality customer experiences at scale with AI.

Forget about time-consuming setups when migrating from one #helpdesk to another. You can do so in just a day with InvGate Service Desk! Whether you are migrating from another service or if it’s your first time with a Service Management tool, there is a lot of foundation data you’ll need to have at hand before starting. This step-by-step guide shows you how to import - or quickly create - users, a #servicecatalog, and a #knowledgebase.

With the new Slack Platform CLI, you can create a scaffold of an app in seconds. In this video, Developer Advocate Colm Doyle shows the three most common use cases of the slack create command.

5 minutes - that's all you need to set up your trial demo of InvGate Service Desk! Follow these steps, and get ready to explore the #helpdesk and experience firsthand what a good service it is. At InvGate, we’ve built Service Desk to provide you with powerful automation & smart ticket management tools to drive unmatched collaboration between users.

In this month's "Hacking the Engineering Process" meetup, John Kodumal (CTO and Cofounder at LaunchDarkly) discusses his experience and thoughts on developing a reliable and successful product strategy for an efficient engineering team. This talk is recommended for founders, product leaders, and engineers interested in mapping their work up to strategy.

Join Shreya and Nica as we talk industry news and how building SaaS is more about design than innovation

Welcome to the "Hacking the Engineering Process" meetup livestream! Join John Kodumal (CTO and Cofounder at LaunchDarkly) as he discusses his experience and thoughts on developing a reliable and successful product strategy for an efficient engineering team. This talk is recommended for founders, product leaders, and engineers interested in mapping their work up to strategy.

This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, Michael and Scott talk through some of the perils of managing information with folders and you'll get a glimpse of Span & Flex's journey to M-Files. You'll also learn about what metadata is and how you use it to retrieve information instantly and reliably. No folders, no location.

This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, Michael and Scott talk through some of the perils of managing information with folders and you'll get a glimpse of Span & Flex's journey to M-Files. You'll also learn about what metadata is and how you use it to retrieve information instantly and reliably. No folders, no location.