Teams | Collaboration | Customer Service | Project Management

Latest Videos

OneDesk - Convert a Customer to a User

Learn about Customers and Users in OneDesk and how to convert a Customer to a User. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Recovering Deleted Projects

When you choose to delete a project in OneDesk, it will be archived and scheduled for deletion after 7 days. Any time during this 7 day span, you can choose to un-delete the project. Learn how to schedule and un-schedule a project for deletion, as well as how to view archived items in OneDesk. OneDesk combines Help Desk & Project Management software into a single application.

How To Get A Slack Discovery API Token | Discovery API Docs | Slack

This video takes a developer through OAuth and token creation, in order to start using the Discovery APIs. In this video, we will request the chat:write bot scope, and the discovery:write and discovery:read user scopes. Since the bot scopes need to be installed at the workspace level, and the discovery scopes need to be installed at the organization level, we will need to make two separate requests.

Ghostifications: Messages from the Afterlife

Early stage startups can require building complex notification systems into their product to improve communication with users and increase user engagement, which can be a time consuming and expensive process. Courier offers a fast and cost-effective solution for developers to build notifications into their products. This workshop demonstrates how you can use the API to start sending notifications in seconds, across all channels. Learn how you can get started with sending 10,000 messages per month with the Free Tier.

Welcome to Courier

Welcome to Courier. We like put your engineers first, so we have designed a reliable, customizable, and cost-efficient notification system that only takes minutes to integrate into your product. To get started, head over to your Courier app and create your account. The onboarding process will walk you through creating and sending your first notification. You can use the application to build, send, automate, and monitor the status of all of your outbound messages.

Net Negative Churn and Boosting Monthly Recurring Revenue

One of the major culprits in declining revenues is customer churn. Stop this "leaky boat" by attending to issues of customer service and help drive your KPIs like Monthly Recurring Revenue. Vivantio can help by providing a Unified Service Management Platform that delivers on Customer Service Optimization.

OneDesk - Widget Configuration

Learn how to embed and modify the customer-facing widget. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Build a home for your users with App Home | Tasks App | Slack Platform

Home is where the tabs are! An App Home is a private, one-to-one space shared by the user and the app. The user can reach the App Home from the conversation list within Slack or by clicking on the app's name in messages. Follow along as Slack Developer Advocate Sandra Illi Villarreal shows you how we use the App Home in Tasks App to give users their own place to view tasks.