Teramind can be configured to record user sessions. Administrators can then search, identify and export a session recording for forensics purposes. This How-to tutorial explains in detail how to leverage Teramind for this purpose.

Learn all about summary and chart reporting in this detailed TSU webinar!

This app brings a much-needed functionality where if the same customer raises two or more tickets in a short time span (you can set a time span of your choice), the tickets following the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will get automatically marked as 'Closed'). Here it goes!

If you’re spending significant time creating performance reports that aren’t being read or acted upon, then it would be wise to look at these 5 IT service desk reporting tips.

Colin Shaw talks to Freshworks about how CX statics remain stagnant throughout the industry and why companies should work on changing this instantly. Sharp points, punched with humour and personal stories.Colin Shaw makes for an entertaining and educational listen.

Martin Hill-Wilson the CX and AI engagement strategist talks to Sairam Krishnan from Freshworks about omni-channel engagement and how it effects the overall customer experience in an enterprise.

Learn more about our detailed tabular reporting process and also ticket views in this informative webinar!

This video provides an overview of what statuses are as well as how and where to configure them.