Answer Bot works right alongside your support team. It uses machine learning to help answer your customers’ questions with content from your Zendesk Guide knowledge base. The answers it provides are tailored to each customer’s question accurately and reliably—every time. And when in doubt, Answer Bot loops in your support agents to offer the customer a human touch.

https://clearhub.tech/

https://clearhub.tech/

Simon Carryer is a data scientist at Xero, a cloud accounting software company. In this talk, he explores the idea of data as a soft science.

Last week we’ve visited Growth Marketing Stage conference where we interviewed Josh Fechter – co-founder at BAMF media. The points he made and the thoughts he shared are pretty inspiring for leaders and founders. We hope you find lots of value for yourself in this interview.

Learn all about group specific chat and how different groups within TeamSupport can handle different chat requests!

Time for your latest dose of #data news with Nick Smith! An app from Accurat and the Google News Initiative lets you see people hopes through augmented reality. What’s the environmental cost of China’s growing economy?

Time for your latest dose of data news with Nick Smith! How much of the Earth's biomass do us humans make up? (hint: MUCH less than you think...) What happens when non-native species of animal are introduced to new environments?

During this 30 minute webinar our product specialists go through getting started with Zendesk for Startups. Get a year of Zendesk for free while you get your startup off the ground.

In this week’s video, we discover what the world’s deadliest diseases are, whether the under-25s are drinking less alcohol and whether ‘good’ means the same to Britons and Americans.