Teams | Collaboration | Customer Service | Project Management

How to Apply the Science of Happiness to Your Business?

A happy workforce can make all the difference in the success of your business. Happy employees are not only more productive, but they also take fewer sick days, they’re less likely to quit, and they’re even better at making your customers happy! But how can you create a positive work environment when everyone has different needs? Luckily, there are several ways you can follow to turn your business into one that cultivates happiness.

9 Strategies To Boost Employee Motivation In The Workplace

Employee motivation plays a significant role in a company’s success. Their commitment to being the best at what they do affects their team productivity and the business’s ability to grow and serve customers. A low level of employee motivation can negatively impact your business processes and ability to convert visitors to customers. Given its importance, how can business owners boost their employee’s motivation? Fortunately, there are a lot of proven ways to do so.

White label chat app: 4 advantages over custom-made chat apps

As customer-facing businesses grow, they are trying to find new ways to serve their customers. However, they want to keep their brand aligned across all communication channels. White label chat app helps them do exactly that. Compared to custom-developed chat apps, white-labeled ones can be implemented faster and require fewer resources. Read on to find out what are the advantages of white label chat over custom-made chat apps, and why organizations opt for white-labeled chat products.

Top 11 Help Desk Best Practices

A help desk software is designed to streamline customer conversations from across channels into one view, keep track of service requests, and resolve customer issues efficiently. Hence, it’s important for you to choose the right help desk software and implement the best practices to make the most of your investment. With help desk software, it becomes easier to delight your customers and keep your agents happy. But are you satisfied with your help desk service provider?

Agency delivers excellent client service with Scoro

Hub began life as a video production company 20 years ago, operating from a single room. Now, it is an agency that delivers extraordinary audience engagement for its clients in a variety of sectors, notably financial services, legal, education and retail. When we spoke to Co-founder Kate, Hub was preparing to move to larger premises to accommodate a team expected to exceed 50 within the next three years.

Forrester's 2022 Now Tech report on secure communications platforms includes Element

Forrester, the research and advisory firm, recently published its Now Tech: Secure Communications, Q2 2022 report which provides an overview of 25 providers and helps enterprises understand the value of a secure communications platform. And (we’re all flushed in the face), Element is listed as one of the secure communication providers (available to view here).

Project Management Software For Bookkeepers

In the bookkeeping industry, there is a lot of software available to help manage projects. One can use this type of software to keep track of client information, deadlines, invoices, and other project-related data. In fact, almost 80% of high-performance teams use project management software in their business operations. Knowing which project management software to use can be a daunting task with so many options out there.

10 Strong Team Scheduling Software Options (In-Depth Post)

Employee scheduling software has become just about mandatory in the wake of the pandemic, and it’s important to note why. The public consciousness has shifted towards jobs that can meet flexible scheduling needs, with pay that compensates employees enough to justify their time and health, and doesn’t ask them to sacrifice too much to meet business needs. Employers that are unable to meet these needs are experiencing no-shows, even with new hires, or employees outright quitting.

Best Virtual Time Clock Solutions

Are you looking for the best virtual time clock solutions? In this brief guide, we are going to cover some of the best virtual time clock platforms on the market. These purpose-built solutions are designed to help operations managers and HR teams effortlessly track employee time and automatically prepare timesheets based on the specific needs of your organization.

Best Time Clock Software (5 Options)

The best time clock software is just around the corner. In this short guide, we will break down our favorite time clock software solutions on the market right now. With no shortage of platforms for operations managers to choose from, it is important to identify the best solution for tracking employee time and streamlining the process of producing employee timesheets.