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Mastering communication: a product manager's superpower

There are a lot of hard skills required on your path to becoming a great product manager such as coding, data analytics, user experience design and digital marketing. But developing your soft skills is just as important, especially as you grow into senior product management roles.

10 Ways to Level Up Your Customer Support Analytics

Customers expect a personalized experience from your company. And when they don’t receive it, roughly 71% of customers1 will express frustration with your business. So how do you create personalized offers that wow your customers and lead to improved customer loyalty and greater sales? By tapping into powerful customer service analytics. Advanced analytics allow you to gather more valuable customer information.

The Predictive Power Of AI And How To Leverage It For Customer Support

Advancements in automation and artificial intelligence (AI) have revolutionized the business sector. Automation allows for concise, timely, and accurate service, which is in demand from a society accustomed to instant gratification. The predictive power of artificial intelligence allows businesses to improve upon their service. The end result is a fast, reliable, and effective customer service department, powered by AI and backed up by human agents.

We're Adjusting the Pricing of Craft.io

New Pricing, and New Upgrades to Craft.io. As you may have noticed, we recently launched Craft.io 3.0. This platform upgrade includes powerful new features, expanded functionality, and an enhanced user experience that we believe surpasses the industry standard. To make room for even more new developments, and to align our product with market and the value we want to deliver to you, we’re adjusting our pricing.

Checklist for enterprise executives and boards

Executives drive the most sensitive and confidential discussions within your business. So, it’s sobering to think that many of the work processes today are still organized and built around email, paper documents and insecure messaging and file sharing services in many Fortune 1000 companies. These conversations are often extended to board members - external parties to the organization and outside the corporate firewall.

Zendesk welcomes Smooch, a platform for messaging

With over seventy-two trillion messages sent in 2018 across messaging channels like WhatsApp and Facebook Messenger, it’s no surprise that 68% of consumers choose messaging as their preferred way to communicate with businesses. Customers are growing more comfortable with sending a message to a business just like they would to their friends and families—it brings an extra degree of convenience and familiarity to the customer experience.

Simplify Customer Support Management with a Customized Helpdesk Dashboard

Many companies focus on customer-facing features and tools when selecting a helpdesk platform for their customer support team. There are good reasons for this, particularly when you need to build extensive options for customizing a strong multi-channel or omnichannel program.

Say Hello to the New and Improved Craft.io

We’re thrilled to introduce you to the new Craft.io! In our quest to give product managers the comprehensive, frictionless, product-building solution they deserve, we’ve massively upgraded the Craft.io platform. We invite you to say hello to a host of new features, expanded functionality, and an improved user experience.