Teams | Collaboration | Customer Service | Project Management

Latest News

troop messenger

Predictive Analytics in Contact Centers: Enhancing Proactive Customer Support

Feb 28, 2025 By Bekkam Mounika In Troop Messenger
Imagine you’re running a business where the phone’s ringing off the hook, emails are piling up, and customers are flooding your chat lines with questions—some urgent, some mundane. It’s a typical day in a contact center, right? Companies pour their hearts into making customer service better because, let’s face it, happy customers are the lifeblood of any business. But here’s the thing: handling a flood of inquiries every single day isn’t easy.
Read Post
teamsupport

Unleashing the Power of Customer Support in B2B SaaS with TeamSupport

Feb 27, 2025 By Amanda Davis In TeamSupport
In the fast-evolving B2B SaaS landscape of 2025, customer support has transcended its traditional role—it’s no longer just a necessary service but a strategic powerhouse. With industry trends shifting towards customer-centricity and data-driven decision-making, companies that invest in exceptional customer support gain a competitive advantage. Support teams are now at the forefront of driving customer retention, increasing revenue, and ensuring scalability.
Read Post
geckoboard

Dashboard gamification increases our sales activity

Feb 19, 2025 By Sam Gane In Geckoboard
Flowbird, a CRM and software automation agency specializing in HubSpot, Pipedrive, and Make implementations, struggled with inconsistent sales performance and lack of real-time activity visibility. By implementing Geckoboard's TV dashboards, they transformed their sales culture through gamification and real-time metrics, leading to improved activity levels and faster deal progression. Jason Rainbird is the Managing Director at Flowbird.
Read Post
geckoboard

How AI is Transforming Customer Service: Key Insights from our webinar with Intercom

Jan 28, 2025 By Guest Author In Geckoboard
Guest post by Mark Iafrate, Principal Integrated Marketing at Intercom As AI becomes a cornerstone of customer service strategies, support leaders face a new landscape for evaluating performance, operationalizing insights, and demonstrating value. This shift requires rethinking traditional metrics, integrating AI-specific performance indicators, and maximizing the broader benefits of AI for both efficiency and customer satisfaction.
Read Post
Vision Helpdesk

Customer Support Software Trends in 2025

Jan 14, 2025 By Megha Jadhav In Vision Helpdesk
Customer expectations have reached an all-time high, but they’re going to continue to rise. With that in mind, businesses must adjust accordingly or risk falling behind those who have already made the necessary adjustments or are preparing to make the adjustments. The right customer support software can make all the difference in giving customers better service, further enhancing their satisfaction, and driving greater loyalty.
Read Post
geckoboard

How live data and a people-first approach help achieve 100% CSAT

Jan 9, 2025 By Sam Gane In Geckoboard
Sustainable fashion retailer Selective Marketplace consistently achieves a 95-100% Customer Satisfaction (CSAT) score. It’s no coincidence that as a business, their effort is focused on customer happiness and creating a positive contact center environment for the team. We spoke with Head of Customer Experience, Patricia Limb, who talked us through how they have such happy customers and staff. Patricia manages a team of 30+ customer service agents.
Read Post
teamsupport

Proactive Customer Support: Reach for Customer Satisfaction

Nov 21, 2024 By Riley O'Donnell In TeamSupport
In today’s competitive software business landscape, customer expectations are higher than ever. A satisfied customer is a loyal customer. Customers are looking for fast, efficient solutions to their problems—before they even ask. Finding resolution before customers even present a problem is proactive customer support. By anticipating customer needs and addressing them before they arise, businesses can get ahead of the competition and even prevent customer churn.
Read Post
geckoboard

5 data-driven strategies for maximizing agent productivity in Zendesk

Nov 15, 2024 By Guest Author In Geckoboard
KPIs can be a blessing and a curse. Customer support is–in comparison to many other industries–extremely easy to measure. KPIs provide crucial insights into the customer experience and can provide a lot of direction for you. That said, an overly rigid focus on individual metrics can lead teams to chase numbers at the expense of genuine customer success. The best way to avoid that is by taking a holistic approach.
Read Post
teamsupport

The Role of Customer Support in the Customer Journey

Nov 13, 2024 By Riley O'Donnell In TeamSupport
Achieving efficient and effective customer support helps your business stand out from the competition. But, leveraging that support software can significantly enhance the customer journey, and help your business increase customer satisfaction. By providing a tool that encourages collaboration, communication, and connection, your customers will have access to software that redefines the customer experience. In this blog, we’ll explore why TeamSupport is the best solution for B2B SaaS.
Read Post
Sponsored Post
exoprise

Why Your Desktop-as-a-Service (DaaS) Is Causing More Support Tickets

Nov 2, 2024 By Simon Dion In Exoprise
As organizations continue to embrace digital transformation, Desktop-as-a-Service (DaaS) has become a popular solution for delivering virtual desktop environments to employees. With the flexibility, scalability, and security Virtual Desktop Infrastructure (VDI) offers, DaaS has the potential to streamline operations and boost productivity. However, this technology is not without its challenges, particularly when it comes to managing and monitoring end-user digital experience or DEX/DEM.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.