The 12 essential customer service skills for every employee
Everyone in an organisation needs to know what it takes to keep customers happy. According to research published in Forbes, 59% of companies with a CEO who is focused on customer XP report higher revenue growth, compared to companies without a customer-focused CEO. The customer-focused culture is led from the top and should be observed and adhered to company-wide. In a fast-changing world during a global pandemic, priorities are changing.