It’s fair to say the manufacturing industry is on the fast track to digital transformation. The pandemic exposed the fragility of our global supply chains, resulting in empty shelves and overstocked warehouses. Meanwhile, as the pandemic subsides, inflation is driving up the cost of goods and logistics, putting the squeeze on companies still recovering from the past few years. So it’s no surprise that manufacturers are looking for ways to cut costs whilst still maintaining quality.

For over 50 years scientists have talked about the benefits and dangers of AI (artificial intelligence). These range from freeing up our time to live a more leisurely life, all the way to wiping us out entirely. Until recently, however, the hype was completely unjustified. The joke being that truly useful AI, like nuclear fusion, was always ten years away. In the last 6 months, at least in the mind of the general public, that perception of AI as an over-hyped technology has begun to change.

The disruptive nature of generative AI in business is becoming apparent. We sat down to chat with Prasad Ramakrishnan, chief information officer (CIO) at Freshworks, to understand how he believes generative AI will impact and transform the service management industry. Here’s what he has to share with CIOs on how generative AI can be leveraged to improve employee experience and agent productivity.

Take a moment to consider a world where people are thriving in their jobs because of A.I., not in spite of it.

The modern customer wants self-service. That’s why, over the past few years, we’ve seen companies build out robust Knowledge Bases (or Help Centers) on Zendesk and other leading customer experience platforms. Zendesk Knowledge Base solutions are team publishing libraries covering recurring topics and questions on products and services. Another way that companies provide self-serve support options is by launching customer service chatbots.

Customer experience is now shaping the way companies across the world do business. We’ve seen companies thrive based on their ability to listen to their customers’ needs and keep up with the latest trends. The latest developments in artificial intelligence (AI) provide a bounty of opportunities and possibilities for businesses to rise to the challenge, and deliver seamless, personalised, and immersive experiences for their consumers.

In a move that is set to redefine the search landscape, Google is undergoing a massive overhaul of its Search engine. Internal documents obtained by The Wall Street Journal reveal a comprehensive strategy aimed at making Google Search more “visual, snackable, personal, and human.” This transformation, driven by the need to enhance relevance and align with the evolving information-seeking behaviors of users, includes the integration of Google search AI chat.

We see enormous potential for AI to empower teams to work together more effectively and efficiently.

Artificial Intelligence (AI) is fast becoming a pivotal part of modern human lives, transforming the way we work, live, and interact with one another. Besides ushering in an era of enhanced opportunities, AI is also a lurking threat vis-a-vis job loss, privacy, and likewise. In this blog, we will examine the crucial question of whether can AI replace human intelligence in crisp and lucid detail.