As the name suggests, CRM systems manage the relationships that businesses have with customers. From the first touchpoint to the last purchase, a CRM system will monitor, track and analyse each customer’s interaction.

Assuming you have correctly configured the user ids for MFA authentication in Salesforce, end-users should see the following screen when trying to login into the CRM application. The TOTP-based verification code is generated in third-party authenticator apps (Google or Microsoft) on your mobile device when you first scan the QR code or enter the key manually in the app. In this article, we’ll guide you through all the steps you need to set up our Salesforce MFA Web Sensor in your environment.

Bitrix24.BI-Analytics is a new tool that allows you to use leading analytical packages to create reports in Bitrix24. Build PowerBI or Data Studio reports based on the CRM data (leads, deals, conversions, etc.) inside your Bitrix24 account (Bitrix24.BI-Analytics explained). Connect your analytics system and transfer data from Bitrix24. Then create a report in Microsoft Power BI or Google Data Studio, post it in your account and share it with your team.

HubSpot is a powerful CRM and suite of digital marketing tools that thousands of companies use to coordinate their digital marketing and customer relationship efforts. It’s a highly versatile platform, but of course, it doesn’t do everything your business needs to do. Many of the other tools you rely on (project management software, for one) need to access information within HubSpot or interact with it in some way.

Bitrix24 now features comprehensive inventory management capabilities. Manage your stock, control warehouses, monitor sales, and track deliveries - all inside a single ecosystem. Check out our new help articles on inventory management.

Time to unveil our biggest update of this year. We have improved the product in almost every aspect - from marketing and analytics to project management and communication. Here are the highlights of the release.

Meet new US Telephony24 app from our Gold partner Kala Group Technologies LLC. US Telephony24 is a Voice over Internet Protocol (VoIP) telephony solution built specifically for use within the Bitrix24 CRM. This solution provides a comprehensive Interactive Voice Response (IVR) with auto attendant and SMS capability, local presence, Smart Caller ID, a Robo dialer and a Predictive dialer.

Sales technology has come a long way from the Rolodex and the post-it note. Sales teams can now connect with leads and clients in more ways than ever before, from emails to phone calls to video conferences. All that constant communication is made possible in part by Customer Relationship Management (CRM) technology. Sales reps use CRM systems to capture every interaction, keep contact info up to date, and manage accounts of all sizes. That’s just the tip of the iceberg.