The dashboard is dead, long live the dashboard... Over the past year, we’ve noticed that some companies and commentators have been declaring the death of the dashboard. Understandably, that got our attention. Because here at Geckoboard, we quite like KPI dashboards. In our experience, they solve many problems and make people’s lives easier. So why do we, very occasionally, keep hearing rumours that the dashboard has ceased to be? Has the dashboard really died?

We don’t think it’s an overstatement to say that an effective dashboard can genuinely change how a business operates. We live in an age where even small companies can be sitting on millions of data points. Yet too often, valuable information goes unseen (or at least – unseen by the right people at the right time). Dashboards make sure your most important data – the data that can shape decisions and drive action – remain in sight and front of mind.

Excellent customer support is essential for the growth of all businesses. And while relying on spreadsheets and other documents to keep track of customers might get the job done, it surely isn’t the best approach. Instead, you need customer support software that helps you streamline communication, manage your knowledge base, and take the right steps to improve customer experience. But with various tools available today, which one is the best for your business?

The 2021 holiday sales season is quickly approaching, and most eCommerce companies face it with a mix of excitement and dread. If anything, 2020 taught us that the threat of everything falling apart is always there, even if you’re having a banner year. That means now is the time to shore up operations and put protections into place to keep revenue secure and customers satisfied.

You want to grow and strengthen your company, but you can’t do that if all of your important data is buried in spreadsheets or held by dozens of different people across the organization. Uncover key information with an executive dashboard. This display provides an overview of your most essential company metrics on a single screen, so you can easily get the insights you need to make crucial decisions. No more wasting time digging through different reports.

There are several approaches to creating a dashboard for sharing your most important metrics - we covered the most common ones in this article. Often the decision over which approach to take boils down to building your own (or hiring someone to build one for you) or going with an off-the-shelf KPI dashboard solution like Geckoboard. Here we’re going to discuss the pros and cons of build versus buy to help you make an informed decision as to what’s the right approach for you.

It’s tough to keep any sales team motivated, but it’s especially difficult for remote teams. Reps can’t thrive off each other’s energy or engage in friendly competition, so you need an alternative for keeping everyone focused on your targets. A sales dashboard gives you an overview of your team’s performance and keeps everyone motivated by showing progress toward your targets – even if you’re not all in the same office.

You’re at a party nibbling on cheese when someone who looks vaguely familiar strikes up a conversation. You’re doing a good enough job faking your way through it, until your partner joins and asks for an introduction ... and you don’t know the person’s name. Sales and support conversations aren’t so different from chats at parties.

If you’ve ever found a solution online to an obscure tech problem you’ve had, then it’s very likely that you’ve interacted with an online community forum. Community forums allow people to connect and discuss shared interests. Especially now, where many people’s days are spent online, community forums represent a space of connection for many.

Customer support staffing is like a never-ending game of Jenga. If you’ve got a team of customer support reps who are all aligned on how best to help your customers and have experience doing just that, you’ve got an excellent foundation for resolving customer queries. But if you take out just a few of those reps – if they leave, get promoted, or are out sick for an extended period – then your support provision suddenly looks much less stable.