Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.

CharlieHR is a two-year-old London-based startup that created a free platform to help small businesses manage everything related to human resources. They are 18 people strong, used by a few thousand companies all over the world, and successfully just launched a paid version of their software.

Today we’re excited to announce a brand new integration with Freshdesk that makes it easier than ever before for Freshdesk customers to stay focused on delivering exceptional customer support.