Teams | Collaboration | Customer Service | Project Management

Every hour of overservicing is margin you'll never get back. The question isn't whether it's happening at your agency; it's whether you can see it before the invoice goes out. Most agencies track revenue, headcount, and hours logged. Those numbers feel productive. They fill dashboards and look great in Monday standups. But none of them tell you whether a project actually made money. In my experience, the agencies that grow profitably are the ones that obsess over a different set of numbers entirely.

Every agency owner or operations leader I've talked to has the same complaint. They know AI could help their business, but they can't connect the hype to their P&L. The conversation is always about "efficiency" and "productivity" in abstract terms, never about the number that actually matters: profit per project. This guide bridges that gap.

Overtime is the time an employee works beyond their standard scheduled hours. It occurs when actual work time exceeds the originally planned time, including staying late, starting early, covering an extra shift, or continuing work after hours. The term can also refer to the additional pay employees receive for those extra hours.

The collaboration brings together two established European platforms: Pexip’s secure video conferencing and interoperability infrastructure, and Wire’s MLS-based end-to-end encrypted messaging and collaboration platform. Together, the companies will explore how tightly integrated video and messaging can be deployed within sovereign environments, aligned with the operational and regulatory requirements of government, defense, and critical infrastructure.

Your security posture holds regardless of context. Voice calling is now on the Rocket.Chat mobile app, keeping operators on approved, auditable infrastructure wherever the mission takes them. Native ABAC now extends to support Virtru as an external Policy Decision Point, making channel membership a continuous reflection of live identity, not a static configuration.

A conversation with Freshworks VP of product management Jason Aloia.

The May 2026 release of OneDesk is now live! Here’s what this release introduces.

The best way to monitor remote employee productivity is using automated tracking software that measures output, app usage, and work hours in real time.

Both messaging apps are available for free use and provide voice calls, video calls, and instant messaging services. Both have billions of active daily users worldwide. Nevertheless, these two apps target completely different demographics. Choosing the wrong application to suit your needs may cause unnecessary complications rather than benefits.

According to Gallup’s State of the Global Workplace 2025 report, most employees feel their company doesn’t truly care about their well-being. This finding sits next to another one that seems to flatly contradict it: 87% of organizations worldwide report having some form of formal wellness initiative. So most companies have a program. And most employees feel unsupported anyway.