A good company culture has become increasingly important to employees over the years, making it equally as important for companies looking to hire and retain employees. Digital tools like LMS, engagement platforms, work tracking software, and even a work time-keeping app can help organizations strengthen their company culture while doubling down on digital transformation at the same time.

The ways in which most businesses now operate and interact with customers is drastically different from what they were a few years ago. For example, customers can research their options, learn about other brands, and make purchases all from the comfort of their own homes. And though this has meant a lot of change and adjustment for businesses, many of those changes have been for the better. This is because digital transformation and customer experience influence each other.

In what almost seems like a bygone era, Service Level Agreements (SLAs) used to carry considerably more weight with both customers and service providers. Over the years, the use of SLAs as accurate barometers of service has fallen dramatically, as they don’t necessarily reflect the lived experience of customers. This represents a shift in the perception of what used to be one of the key metrics by how service, and thus the user experience, used to be measured.

Netomi’s customer base spans a range of industries, from travel and retail, to gaming and fintech.

Online chat software is an online application that businesses use to communicate with website visitors and offer timely services to the end-user. The support team and customers exchange instant messages, enabling them to solve customer issues in real-time. Quality customer care plays a crucial role in the success and growth of your organization.

One of the advantages of running your business remotely is you don’t have to worry about paying for an office space. You can also hire employees from anywhere globally, saving you a lot of money on labor costs. Running your business remotely makes it easier to manage work/life balance and can help improve employee productivity. Finally, running your business remotely can help you build a stronger brand and create a more loyal customer base.

Wouldn’t it be great if your team had the necessary bandwidth to work on bigger ideas or a chance to foster better client relationships? Wouldn’t having dedicated personnel or a team help you manage tedious or repetitive tasks more efficiently? Outsourcing processes like software development, graphic designing, content, SEO, accounting, or digital marketing help startups improve their processes and products or services to stay ahead in the current competitive market.

Outsourcing failures, although unfortunate, are valuable points of reference for business owners to understand the risks of outsourcing. They provide a detailed perspective on why outsourcing can fail and what businesses can do to avoid making a wrong outsourcing decision. In this article, we’ll explore five major outsourcing failure examples. We’ll also cover the seven common reasons behind these failures and seven essential actions you can take to avoid them. Let’s begin.

From remote help desk agents to providers specializing in artificial intelligence, outsourcing computer services have grown immensely over the last decade. For businesses that don’t revolve around IT, it’s the perfect approach to keep costs low and increase business efficiency. However, IT outsourcing comes with its fair share of problems. In this article, we’ll cover the top ten mistakes to avoid when outsourcing computer services.

There are many messaging apps out there, but surprisingly little choice. Yet you’ll find most people use messaging apps that only fulfil one (or two if you’re lucky) of those requirements. But why settle for less when you can have it all?! Let’s run through the main problems with most messaging apps, and then take a look at Element.