Teams | Collaboration | Customer Service | Project Management

Recruiting and onboarding talent these days is less a routine task and more a mythic search for the golden fleece. You’ve at last gotten the right person through the door, and you realize the actual work has just started. And then, out of the blue, there’s a policy shift. Something big. Something that all of the staff need to be aware of. But how do you spread the message? Grab a megaphone and shout it across the office? Doesn’t quite work when half your staff is working remotely.

Time is a pure diamond in the modern world. Knowing how to track it is the best way to optimize and scale your business’s operations. Time tracking has become a vital practice for organizations to stay productive and leap ahead of competition. To make the most out of time, enterprises should have real-time insights into how their employees are spending their work hours (from login to logout), actively focusing on the project, or just being remote.

As a leader in the productivity and work management software space, the team at Asana knows a thing or two about effective strategic planning. So it makes sense that Asana’s marketing department relies on their own product to map out, track, and report on their key initiatives. Leading this effort is Isaac Payne, Asana’s Head of Digital, Marketing Operations and Analytics. Payne’s role is multifaceted.

If you’re a lawyer, time is your money. Most law firms or attorneys bill clients by the hour, which means tracking every minute is essential. But how much of your billable time are you actually logging? Are some hours slipping through without you knowing? As per the ABA Journal, “For most lawyers, capturing all of your billable time is a top priority.

Employee engagement vs. employee experience. How did we get to this point? Both experience and engagement are essential for the growth, development, and productivity of your employees. Plus, although individuals and sometimes even experts use these terms interchangeably, both are quite different. Without team engagement, there is no experience. Both of these aspects are interrelated for sure.

To increase profitability and productivity while decreasing burnout and turnover on your team, you need to optimize your agency utilization. With insights from agency leaders and ops consultants, our guide will help you understand the importance of tracking this metric. And how to calculate and improve it over time. Let’s dive in.

Time tracking data is only as good as the system behind it. If your current process leads to scattered or incomplete logs, you’re not just missing hours—you’re missing insight into profitability, performance, and planning. To help you avoid that, we spoke with experienced operators, consultants, and leaders. In this guide, they share the time tracking best practices that have helped their teams reduce scope creep, increase billable utilization, and make smarter resourcing decisions.

When businesses consider implementing AI in customer support, the conversation often centers around cost savings, faster resolution times, and improved scalability. These are important benefits, but they only tell half the story. The other half—the more human half—is how these tools actually impact the customer experience. As support professionals, we know that choosing a support solution isn’t just a question of operational efficiency.

Every day, our solution consultants field a common question: Why should we choose Simpplr over SharePoint? It’s understandable — SharePoint has more than 200 million monthly active users and handles document management for organizations worldwide. But the question reveals a fundamental misunderstanding about what makes a digital workplace actually work for employees.

Successful companies don’t just dream big; they follow through. Learn how to implement OKRs to help your teams set strategic goals, measure what matters, and stay on track. Learn how to set goals, define key results, and connect daily work to company priorities. It’s easy to look at successful businesses and assume it was their core idea that got them where they are. Intel invented the microchip, Netflix pioneered on-demand video streaming, and Google built the modern search engine.