For many larger businesses, it can often be difficult to keep up with the flood of support tickets and customer issues that flood in – even with a powerful helpdesk. Often, the proposed solution is to hire more support staff to alleviate the extra work, but that’s not always a great solution. For instance, you’ll have to be able to afford the extra staff. That may not always be a possibility.

Well planned is only half done. Your project’s success depends on how well you execute your plans and how responsive you are to obstacles along the way. Zoho Projects’ Gantt chart gives you a detailed visual of your schedule, with tasks and dependencies clearly defined and plotted. And because nothing is perfect and delays are unavoidable, we’ve come up with two new features that help you predict when tasks can be finished and possible delays, so you can plan ahead.

Why write an email every time for intra-office communication? Why burn your productive office hours on mundane tasks? Why go in person to access your co-workers PC when you can share your own? Achieve all these and more simply and in style Email less, go more productive with online meetings and let your co-worker control your screen remotely! Want to know how? why discord and slack so similar or different Teams can communicate better if they could collaborate effortlessly!

Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. You know this. But, knowing something and doing something to make it happen are two different things. Making customer support personalized, then continually improving upon the experience is what truly shows your customers that they are a top priority for you.

Growing a successful business requires a strong understanding of your target audience. Beyond knowing the basic demographic information of the ideal customer, marketers also need to be familiar with their needs, interests, and decision-making process. After all, earning loyal customers doesn’t just mean getting your brand in front of a specific group of people.

Measuring and analyzing customer support performance can be challenging. The quality of a customer’s experience with your team is a bit more subjective than, say, the ROI of a marketing campaign, or the sales of a new product.

Customers want personalized support, but they also want quick support. These are two needs that don’t always go hand-in-hand. When a customer reaches out for support, the agent typically needs a plethora of information to tailor the support to said customer. The agent might even need to reach out to different departments for added details.

When people think of “customer service” sometimes they think of call centers. Sometimes they think of the people they get on the chat with when their internet or credit card stops working. Maybe they think about being at an automated machine that’s not working and calling the hotline number they found on the peeling sticker on the machine.

At the end of every year, managers and executives alike need to look into the future to plan their next steps. What new technology do you need to budget for? What are customers asking for now? What new skills do your agents need to develop – or do you need to hire for? The top trends in customer support can help illuminate a path forward.

We have found time to squeeze in yet another feature release before the end of a very successful year. Read receipts are now available on all platforms and devices!