Teams | Collaboration | Customer Service | Project Management

AI has become part of how product teams think, plan, and create. But too often, these experiments happen in isolation — outside the tools and rituals where work actually gets done. The result is acceleration that looks promising in one corner of the organization but stalls when it needs to scale.

Every product team knows the feeling: You’ve built something technically impressive. The code is clean. The design is polished. The only problem? Nobody wants it. Just 6% of product features generate 80% of click volume on average. That means the vast majority of what teams build — despite months of effort, countless meetings, and significant investment — ends up as digital dust. Teams are building faster than ever before.

At The Matrix Conference 2025, David Langley (Engineering Manager), Gaëlle Hunt (Product Designer) and I (Danielle Kirkwood) presented on how Element Web is evolving, bringing the web and desktop version of the Element app in line with the sleek design and usability of Element X on mobile. Watch the whole presentation.

People go to work for money – we all know that. No fairy tales, no magic leaves replacing a paycheck. But people stay because they feel seen. They stay because of recognition, because someone notices their effort and says, “This mattered.” And the latest employee recognition statistics confirm just how powerful that feeling is. Gallup’s findings show that employees who feel genuinely appreciated are up to 40% less likely compared with those who feel invisible.

Internal communication has become one of the most attractive attack surfaces for sophisticated cybercriminals. With AI-driven phishing, credential theft, and social engineering now targeting employees across all departments, not just IT, organizations can no longer treat communication security as a secondary concern. Misrouted emails, unauthorized access, compromised credentials, and insecure channels create risks that directly impact operational continuity, regulatory compliance, and even brand trust.

At Wire, we know how important it is to stay connected securely and seamlessly, no matter what device you’re on. That’s why we’re introducing Universal Backup - a simple way to back up your conversations on one platform and restore them on any other, whether that’s iOS, Android, or Web/Desktop.