The difference between a B2B (business-to-business) and B2C (business-to-consumer) customer is night and day. To most B2C companies, customers are a dime a dozen. A B2C company isn’t focused on their current customers nearly as much as acquiring new ones. Their own customers know this, and thus the expectations for many B2C products are so low that companies in this industry rarely emphasize the priorities of their customers.

India is known for a lot of things. You don’t need to have been to conjure up the sounds of the hustle and bustle, the smell of the food markets, the colours. Our unique culture and traditions have shaped the country into the global powerhouse that it is today. They inspire us to do and be better. By tapping into the world’s largest democracy, I believe we can change the world with something we call ‘Indian Democratic Design’.

About Artificial Intelligence, Machine Learning, Neural Networking, and numerous other automation systems. The duty that we have on our table right now is to equip our future generations with ways to polish their brains. It’s all left to the ultimate skills they learn from the very first day of their life. You believe it or not, the traditional method of hiring candidates is long gone. Why are we all seeking open talent employees?

Slack is the boss of team collaboration software. Don’t we all know that? But here’s a fact we can’t unknow: Even the best of the bosses make mistakes. They have their own set of flaws. Slack indeed is helpful in several ways. It’s a tool that solves three different issues: team collaboration, communication, and staying up-to-date. Not only did this tool make private and group messaging easy, but also made third-party program integration and file sharing effortless.

The August Update to OneDesk is out and has a few new exciting features that you have been asking for. This post covers one of those features: Merging Tickets.

More and more companies are looking to differentiate themselves with exceptional customer service and support. In fact, a recent Forrester report found that customer service is a top priority for 72% of companies. If your company is looking to improve its customer service, but you’re not sure where to start, you’ve come to the right place.

Can you truly tell how a customer feels about your business? There are many different tactics that attempt to acquire this information, such as customer reviews and NPS (net promoter score), which may or may not provide an accurate assessment of overall satisfaction. Did you catch them on a bad day when they left an NPS rating? Did they write an odd review as someone was looking over their shoulder?

We’re wrapping up summer and preparing for fall with some brand new integrations.

Whether it’s answering a ticket, responding to live chats, picking up the phone, writing a knowledge base article, or telling customers about a new feature… communicating is what support teams do. We live and breath communication, and the stronger we communicate, the better we do our job. A big part of communication in customer support is knowing when and how to follow-up with customers.