Traction on Demand helps Qumulo to craft faster, friendlier customer experiences
By using Slack integrations with Salesforce, Zendesk and MuleSoft APIs, Qumulo customer success teams save hundreds of hours per year.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The latest News and Information on Collaboration, tools and related technologies.
Transforming customer service at Intuit and Influx
How top companies are empowering agents and delighting customers with Slack as their digital HQ.
Introducing Rocket.Chat University: the learning hub for all-things open-source and Rocket.Chat
We’re firm believers in the power of open source. By being open, we’re able to share with the world - and sharing is one of Rocket.Chat’s core values. As a part of our open-source commitment and our mission to empower our community, Rocket.Chat is proud to launch our very own University program!
Why Vision Helpdesk Is Ideal Live Help Chat Software
Efficient customer support plays a crucial role in your business’s overall growth and continuity. It starts with communicating with your customers using the right tools and platforms. With the increased technological trends today, you can easily reach out to your customers using live help chat software. This tool helps you stay connected with your customers and remain ahead of the game no matter the competition within your niche.
Interoperability: Open APIs are a start, Open Standard is better
The EU’s next discussion on the Digital Markets Act (DMA) will take place soon and interoperability for online communications (messaging apps, collaboration tools and social media platforms) will be at the heart of it. Interoperability was one of the key features of the DMA when it was first advertised, as it’s completely aligned with the fundamental goals of the act.
What strong teamwork looks like: 7 proven models
Use these classic team structures to inspire, troubleshoot, and build alignment.
The Future of Work: Miro's Vision for Hybrid Teams
Companies worldwide are carefully reopening their offices and embracing a hybrid model — with employees working some days in the office and some from home or elsewhere. For hybrid to be effective and inclusive, those companies need a clear POV and a detailed plan. Here’s ours, as discussed by our leaders. Watch Miro’s Head of Operations Grisha Pavlotsky and Head of Product Varun Parmar talk about the key considerations as we design the next phase of work and how our product strategy works to ensure that our hybrid experiences are inclusive and engaging.
Slack vs Teams: A Head-to-Head Comparison
Microsoft and Slack have a history that goes back to 2016 when Microsoft attempted to purchase Slack. The deal did not materialize, and in response, Microsoft created its collaboration tool, Microsoft Teams. Slack and Microsoft Teams boast 12 million and 13 million daily active users, respectively – a direct result of the pandemic and the increase in remote work.
Will HR Workflow Automation Ever Rule the World?
Certainly yes, why not? We all know that the HR teams are the backbone of offices of all shapes and sizes, as they are the ones who identify and bring potential and skilful resources to the company. The automation of the HR workflows would beyond any doubt, help the HR department save time from doing the repetitive mundane tasks of talent acquisition, hiring, employee onboarding, employee management, payroll, performance appraisals, and others.
Zulip Cloud security vulnerability with reusable invitation links
An internal investigation recently uncovered a vulnerability (identified as CVE-2022-21706) in Zulip’s invitation links. Specifically, a reusable invitation link could be used to join a different organization than the one it was created for. As a result, there was a potential for users to join any organization without an invitation (and bypassing domain restrictions). This vulnerability was discovered by the Zulip security team, and has now been fixed for all Zulip Cloud organizations.