Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Choosing the Right Healthcare CRM: Boosting Patient Engagement

Managing and analyzing patient data efficiently is pivotal in healthcare. It is imperative to build solid patient-physician bonds and engage and retain patients. Various systems offer this service, but CRMs stand at the forefront of this tech revolution, transforming how providers manage patient data, streamline communication, and improve care delivery. These systems aren’t just add-ons; they’re essentials that enhance patient satisfaction and operational efficiency.

8 Business Messaging Apps: Best Enterprise & Corporate Messaging Solutions for 2025

You juggle many tasks, keep an eye on deadlines, and try to stay organized, but when it comes to communication, it feels like something always gets lost in the shuffle. Team members seem to miss important updates, important messages slip through the cracks, and suddenly the workflow feels more like a maze than a clear path. Sound familiar? If you work within an ever-growing team, or simply in a very busy office, you definitely know how much harder your biggest challenge is-keeping everybody in the know.

Top 8 emergency response tools and technologies for 2025

In January 2024, enterprises were shaken by news of Russian hackers breaching Microsoft’s systems and accessing sensitive executive communications. A month later, in February, the Ivanti VPN breach compromised thousands of critical U.S. infrastructure devices. By May, the Volt Typhoon campaign revealed a coordinated effort by a China-linked group to hijack routers and target essential services. Alarmingly, Check Point Research reported a 30% rise in global cyberattacks in Q2 2024.

Fundamentals of innovation velocity: How to build a culture of innovation

In today’s competitive business environment, successful innovation is a non-negotiable. At Miro, we’ve been studying innovation for nearly two years, surveying 5,000 leaders and 17,000 information workers across global enterprises and interviewing dozens of product and innovation executives from leading companies. Our 2023 research revealed that nearly all (98%) enterprise decision makers agree that innovation is urgent for their company.

7 Reasons Why American "Sovereign Platforms" in Europe are a Risk to Your Data and Privacy

When American tech giants pitch their cloud services as the answer to Europe's data sovereignty needs, they often use the term "sovereign platforms" to suggest they can offer the highest levels of security and compliance with European laws. However, these claims can be misleading, and trusting US-based companies with critical data might come with significant risks, particularly for public institutions, enterprises, and citizens in the EU.

Senators implore Department of Defense to expand the use of Matrix

This week the FBI, the US Cybersecurity and Infrastructure Security Agency (CISA) and partner agencies in New Zealand, Australia and Canada began advocating for the use of end-to-end encrypted (E2EE) communications. The move is in reaction to law enforcement backdoors in the public telephone network - including AT&T, Verizon and T-Mobile - being hijacked by Salt Typhoon; a cyberattack group believed to be operated by the Chinese government.

10 steps to build an IT emergency response plan

‍ Cyberattacks are often not a matter of if, but when. Is your organization's emergency response plan strong enough to withstand the impact? The State of Ransomware 2024 report by Sophos revealed that 59% of global organizations were targets of ransomware in 2023. 70% of those attacks were linked to encrypted messaging apps. Another study shows that small to medium enterprises (SMEs) pay between $137 to $427 per minute in the event of an IT downtime.

7 key capabilities when evaluating intranet solutions

As the workforce shifts toward more dynamic and distributed models, the importance of a high-performing intranet has increased. Today’s employees need more than a digital bulletin board — they expect an intranet that actively supports their productivity, engagement and connection to the organization. The benefits of carefully evaluating intranet solutions are immeasurable.