Teams | Collaboration | Customer Service | Project Management

Monthly insights into human-AI collaboration – and how to make it work for your teams.

Budget season is just around the corner, which means IT leaders are about to take a long, hard look at their vendors and wonder whether they really need all those tools. In fact, according to the latest research, 82% of enterprises are actively pursuing supplier reduction to cut overlaps and simplify management. But will they be successful? If it seems like an obvious question, the answer is far from simple. For one thing, definitions of success vary.

Over the past couple of years, the way legal professionals manage their day-to-day activities has changed because of law practice management software solutions. Such tools help in the smooth flow of operations, make client communication better, and ultimately boost productivity. A legal practitioner can manage their practice effectively with a clear understanding of these systems' key functionality.

The quarter felt settled. Your calls sounded crisp, the pipeline looked thick, and updates to the board stayed calm. Then two “locks” slipped, a renewal trimmed the scope, and the story flipped in a week. That swing wasn’t random; it came from choices built on anecdotes rather than observable signals. This article argues for a living model that listens to customers in real time and treats uncertainty as data, not drama.

It doesn’t arrive with a drumroll. It slips in almost quietly? Like a shadow you don’t notice until it’s already breathing down your neck. One day, you look up, and the colleague who never sleeps, never asks for a raise, and never takes a coffee break… isn’t human at all. That’s what AI in the workplace feels like: sudden, unsettling, impossible to ignore. While we were drowning in emails and Zoom calls, it was already reshaping the job market.

Emails have been a staple in our lives since the late 1990s. Today, the average person receives more than 100 emails per day — and that’s not counting spam. Most messages get buried, ignored, or deleted without a second glance. That’s why it’s important to create employee newsletters that aren’t just informative but also engaging, relevant, and worth opening.

“What export options does Microsoft Teams have these days?” I wondered. I was rounding out the context for a new blog post about the barriers Slack puts up to exporting your message history, and accessing your own messages via the API. As it turns out, a documentation page Microsoft published in February 2025 proclaims: Finally! We could now build a Teams-to-Zulip import tool without having to string together disparate paid APIs.