NIST compliance is mandatory for federal contractors, but there is a lot of confusion around it. Without it, chances of getting those big projects in the government are significantly skewed. So what is NIST compliance exactly?

A call center security policy is a document that provides comprehensive rules, plans, and security protocols that regulate access to the organization’s network. An excellent security policy ensures information security and the protection of the organization and individual agents. Here’s a comprehensive call center security policy you can download and customize to suit your needs today.

When many companies responded to an unprecedented global pandemic with an unparalleled shift to remote work, many leaders were skeptical that on-site productivity gains achieved in the past few years could continue. It turns out, in many cases, the opposite was true.

In todays political landscape a more aggressive enforcement approach from health and safety regulators is fast approaching. For employers looking to reduce their business risk, achieving regulatory compliance starts with creating an audit program that is both strong and sustainable. However, with COVID-19 restrictions still in place, many organizations are facing new barriers that may impede how they assess compliance and limit their potential exposure.

The pandemic and the resulting switch to remote working models has made enterprises and organisations across industries, including even the most highly-confidential sectors such as legal, government and healthcare, depend more than ever upon technology.

Have you ever wished you could more easily follow an important presentation on your mobile device? In our last blog post, we described a variety of improvements to boost productivity on Wire conference calls. Another highly requested feature is being able to zoom in during conference calls with screen sharing or video enabled.