Teams | Collaboration | Customer Service | Project Management

Transforming the workforce (not just the technology) with AI strategist Jamie Pride

Most AI talks are about the technology. Jamie Pride opened the afternoon at Canvas 26 Sydney by promising the opposite: A session about AI without really talking about AI. Jamie is CEO of Humanly Agile, and he’s had a front-row seat to a few technology waves as the CEO of REA Group, Partner at Deloitte, and one of the first employees at Salesforce. These days he works with boards, C-suites, and executives on the part of AI most strategies skip: People.

We're interoperable, so you can be sovereign

Interoperability is the foundation of digital sovereignty; it’s the key ingredient in making sure the end-user stays in control, rather than the vendor. In reality, of course, most vendors want to be the one with the power. Vendors aim to lock their users in, and to build a proprietary walled garden as quickly as possible. This is why WhatsApp users can only message other WhatsApp users. Likewise, it’s Teams to Teams, Slack to Slack, Wire to Wire, Signal to Signal, Zoom to Zoom.

Burnout warning signs hidden in workforce data

Most burnout stories end the same way: a resignation letter, an exit interview, and a manager asking “I didn’t see this coming, did I?” The honest answer is usually that the signs were there. They just weren’t in a conversation. They were in a calendar, a login log, a task tracker, and a Slack timestamp.

How to Stay Organized: Strategies for Better Productivity

How to Stay Organized is crucial in the current dynamic setting since it will enable one to manage all the tasks, priorities, data, and duties properly. This may come in handy whether it is in regards to personal goals, office work, or teamwork activities. In cases where people have to do several things at once, keep communicating constantly, attend meetings, and deal with deadlines among other things, it is possible to lose track of everything without a proper way to handle the work.

InDepth Guide: 12 Steps to Automate Your Employee Onboarding Workflow

Manual onboarding is a mess waiting to happen. Documents slip through the cracks, tasks get missed, accounts aren’t ready on day one and the result is a disjointed experience that frustrates HR and underwhelms your new hires. It’s not just inefficient; it’s a bad first impression. Automation changes that. With the right tools, you can turn a scattered process into a smooth, repeatable system that’s faster, more reliable, and easier to scale.

78% faster response time, 94% CSAT with #ZendeskAI | Zendesk customer story: Sinch Engage

How Sinch Engage transformed global support Sinch Engage is a global communications connector — helping businesses reach customers through SMS, email, voice, WhatsApp, RCS, and any channel of choice, anywhere in the world. Supporting 70,000 business customers across 12 brands with 24/7 global coverage, their support team needed a platform that could move fast, empower team leads, and scale without requiring developers for every change.

Agentic AI for email: Quickly resolve complex email threads with AI agents | What's New

Agentic AI for email helps AI agents resolve complex customer email requests with less back-and-forth and minimal setup. Built specifically for email support, AI agents can understand customer intent, answer multiple questions in a single response, execute business procedures through system integrations, and proactively gather missing information to move requests toward resolution faster. When needed, conversations escalate seamlessly to human agents with full context included.

For You Page for all your AI sessions in Jira | Atlassian

All your AI sessions in one place. The For You page in Jira gives you a real-time view of everything your agents are doing, what's running, what's finished, and what needs your attention. Review completed coding sessions, approve pull requests, and kick off new agent sessions directly from the page. Stay on top of your AI-powered workflow without hunting across tools. Watch to see how it works.

Project and Task Management | Product Demo | We360.ai

Managing projects shouldn't mean juggling five different tools. Introducing Project & Task Management on We360.ai — now live. Plan, execute, and track every project in the same platform that already gives you workforce visibility. No more switching between a project tool, a timesheet tool, and a spreadsheet to figure out where your team's time actually goes. Watch the full walkthrough to see how it works, and how it changes the way your team ships work.