Teams | Collaboration | Customer Service | Project Management

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OneDesk - Getting Started: Project Agile Management

Jun 28, 2021 By OneDesk In OneDesk
In OneDesk, we support both the traditional and Agile approaches to project management. Here are some of OneDesk’s features that are designed to help you manage your projects using the Agile methodology. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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Chanty Kanban board feature

Jun 25, 2021 By Chanty In Chanty
Meet our Kanban board view feature! Now Chanty users are able to create tasks, assign them, manage their statuses, set deadlines, and much more! All in one place! This task management feature empowers teams to work more productively and efficiently. No more lost work missed deadlines and non-collaborative teams. Try it today and make your work process better with Chanty! Task management has never been easier.
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Product Hunt Launch | Troy Goode | Courier.com | Wuphf 2.0

Jun 24, 2021 By Courier In Courier
The rest of the Courier team and I have been building an exciting new way to design, send, and monitor all of your app's user notifications. As you may have heard in my video above, we understand that notifications are difficult to get right. So much so that most of us aren't excited about receiving many of them.
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Why is Customer Sentiment More Valuable Than NPS and CSAT?

Jun 24, 2021 By Time Doctor In Time Doctor
When you talk about measuring customer experience, which one is the best? Thoma Laird explains why customer sentiment is a more valuable metric than NPS or CSAT. It might be one of the most important metrics that any call center can track. Watch the full video to find out why!
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OneDesk - Getting Started: Project Management

Jun 24, 2021 By OneDesk In OneDesk
With OneDesk’s Project Management features, you can optimize your team management, project management, and portfolio management. You can also plan and schedule projects, and more. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Getting Started: Communicating with Customers & Customer Organizations

Jun 18, 2021 By OneDesk In OneDesk
In OneDesk, you don’t need to care about how a customer is getting your message, OneDesk takes care of that for you. Whether your customer is using the customer apps, email, or live chat, your messages get delivered to them with any attachments, images, or links included. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Getting Started: Communicating With Users & Teams

Jun 18, 2021 By OneDesk In OneDesk
OneDesk lets you communicate with your users and teams in multiple ways to keep them updated about important information. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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