The Scottish Government’s decision to ban WhatsApp and other consumer-grade messaging apps for official business marks a pivotal moment in the evolution of secure and accountable workplace communication. This move, announced by Deputy First Minister Kate Forbes, reflects the urgent need for transparency, data sovereignty, and secure communication channels in modern governance. At Wire, we couldn’t agree more with this direction.

Gain visibility into on-call and off-call workflows with Insightful. Maintain quality assurance for call centers (even when remote). Streamline your remote call center operations, balance workloads, and empower agents to deliver exceptional performance—no matter where they work.

If you’re planning to do a help desk migration – or you’re starting to explore the possibility, and don’t want to get into something you can’t handle – you’ve come to the right place. It’s fair to say we have some experience in the matter, and we know that a successful migration requires careful planning and execution. Many ITSM alternatives ask for specific help desk data migration solutions or tools to support the migration process.

In this episode of Ticket Volume, we dive into the world of Service Management Maturity and Service Desk Certifications and levels with three experienced guests: Joshua Nelson, Head of IT Services at Runshaw College; Alex Harding, Director of Technology Experience at Power Design Inc.; and Sarah Jayne Bulley, a dedicated Service Delivery Manager at Euromonitor International.

Implementing time tracking software with screenshot is essential these days for businesses to maintain work integrity, employee efficiency, and accountability. Due to the technological advancements at workplaces, it’s essential to have some sort of tool for employee hours tracking. Trust me, you can’t track the work of your diverse teams nowadays manually without heavy expenses.

Managing a business organization can be compared to building an airplane while still flying. You are on your rollercoaster ride, multitasking and keeping your fingers crossed that the vital components do not collapse. But what if real turbulence does not come from outside? What if hidden inefficiency is slowly pulling your business back?

It feels as though 2024 was a year that highlighted the need for a new era of communications. To cite just a few examples, Russia intercepted German military discussions about providing Taurus missiles to Ukraine through a security lapse during a WebEx video conference call. A weakness exploited through a lack of interoperability between systems, and reliance on the unencrypted phone network to bridge the gap.

Organizations widely agree that innovation is urgent and important. But here’s what’s less clear: how to consistently fuel and foster that innovation. Through our research, we’ve identified four main building blocks for cultures of innovation, and there are clear strategies that separate organizations that experience repeatable success versus ones where innovation is less frequent. We’ve already explored how purpose fuels innovation.

Discover strategic workforce planning solutions, tools, and strategies to align your team with organizational goals, prevent burnout, and prepare for future challenges.