Teams | Collaboration | Customer Service | Project Management

Product insights exchange: Agent Workflows

Discover how AI is transforming Agent Workspace in our latest Product Insights Exchange. On May 22, customers and Zendesk’s product team explored AI features like Agent Copilot through a live demo. We discussed feedback, previewed upcoming enhancements, and uncovered ways AI can boost agent workflows and support efficiency. A must-watch for anyone interested in the future of customer service powered by AI.

What is Grapevine Communication: Types, Examples

Have you ever heard rumors about promotions, layoffs, or policy changes before an official announcement? It is an impact of informal, grapevine communication. Businesses, whether SMB, MNC, remote, hybrid, or in-house teams, have dedicated formal communication channels, like email, Slack, and Microsoft Teams. These office rumors can boost morale and even create confusion among the team. For example, a rumor about a promotion or layoff can create unnecessary confusion and anxiety among teams.

June 2025 Version Update: ELI Insights & Enhanced Project Metrics with Trends and Alerts

Hold onto your hats because this month’s update is a big one! From a brand new skill set for our AI-powered smart companion ELI to enhanced project metrics with trends and alerts, and a redesigned task list that speeds up your everyday work – everything in this update is built to remove friction and help your team move faster and stay informed.

Best Note-Taking Tablet with Stylus for Digital Journaling and Study

In today’s fast-paced academic and creative environments, staying organized, focused, and productive is more important than ever. Whether you’re a student navigating multiple courses, a professional managing a busy schedule, or a journal enthusiast documenting your life, the right digital tools can make a world of difference. One of the most powerful and versatile tools available today is a note-taking tablet with a stylus.

Corporate Structures Explained: Definition, Key Types, and Example Charts

With rapid shifts in today’s markets, many businesses are continuously rethinking and restructuring their corporate structures to stay ahead of the competition. Depending on the company’s size and how its operations are organized, selecting the right structure becomes imperative for long-term success. An organization would eventually fall apart without a proper structure.

Fireside chat: How Token.io turned support data into a company-wide superpower

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for a fireside chat about how their support team is doing something pretty radical: turning customer data into a strategic asset across the company. What followed was a goldmine of insights into how support dashboards are transforming Token’s operations, culture, and even hiring decisions. Here are 9 lessons from their conversation.