According to Freshdesk’s Future of CX report, the pandemic has forced consumers to adapt to digital channels. While the consumers of 2023 prefer digital-first experiences, they expect service providers to keep up with quality customer service across channels. As companies revisit their customer service strategy, they can take a leaf out of companies that get customer service right.
Valued, trusted, supported, safe, and satisfied: This is the mental state of an engaged employee. But employees will not find these feelings themselves. Our list of employee engagement focus areas will help!
Imagine this scenario: you are about to present to a group of people you've never met before. As you take the stage, all eyes are on you, and you feel a wave of nervousness wash over you. The first thing you need to do is introduce yourself, but how do you do it in a way that captures their attention and leaves a lasting impression? Introducing yourself during a presentation can be daunting, especially if you're not used to speaking in front of a large audience.
Mattermost Boards is an easy-to-use and lightweight tool to manage your backlog, plan your sprints, and so much more! Create fully customizable boards to track tasks and bugs. Boards are updated instantly as soon as any changes are made, so your teams can stay in sync with a single source of truth. For teams looking for a lightweight open source alternative to Jira, Azure DevOps, or Asana to manage Agile workflows, Boards is a great choice.
HP Inc. (formerly Hewlett-Packard) provides products and services across a range of sectors worldwide. With over 80 years in the industry, HP inspires meaningful progress in climate action, human rights, and digital equity through its portfolio of personal systems, printers, and 3D printing solutions. HP continues to innovate and adapt its products to the changing work climate through sustainable tech and software to support hybrid work.
A guide to 12 must-have project management tools in 2023.
Most of us have a little bit of Etsy in our lives, and some a lot more than others. Who hasn’t spent a rainy afternoon on a laptop doing a deep dive into stained glass suncatchers, Chinese wallpaper, or antique custard dishes? Etsy’s an excellent platform to buy and sell stuff, but what makes it great?
