Teams | Collaboration | Customer Service | Project Management

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Top 40 BPO (Business Process Outsourcing) companies [2024]

Looking to outsource your operations to a BPO company? BPO companies offer specialized services that cater to various non-core business activities. These can be activities like data entry, call center operations, finance, market research, IT or even HR activities. In fact, the definition of “BPO” or Business Process Outsourcing has been evolving.

ITIL Change Management Best Practices: Key Tips

Did you know companies with good change management do 6 times better? (WorldMetrics) (Prosci) This statistic highlights the critical role that ITIL change management best practices play in driving business success. A structured change management process not only helps in reducing risks and improving services but also enhances overall service management implementation, making transitions smoother and more effective.

What's New: What we launched in September 2024

Another month, another round of updates that will help you and your team work faster and smarter in Miro. And in this update, you will notice a big focus on innovation. Staying ahead, or even sometimes afloat, of your daily tasks and strategic work can take a lot of effort, causing that much needed innovation and collaboration to fall victim to a tiresome and complicated workflow. This is where our latest round of updates come into play!

Enhancing Customer Retention with Proactive Support in SaaS

Customer retention is the lifeblood of any successful Software as a Service (SaaS) business. In an ultra-competitive market, simply meeting customers’ needs is no longer enough; SaaS companies must anticipate problems before they arise and proactively offer solutions. This dynamic strategy is essential to retaining customers and reducing churn. If you can, mitigating issues before they escalate is a golden ticket to customer satisfaction and loyalty.

How to measure employee accountability (a guide)

Want to know how to measure employee accountability? If your team’s workload is piling with unfinished tasks, you’re receiving several calls from frustrated customers, or your meetings are transforming into frequent arguments — your organization could be struggling with poor accountability. So how do you diagnose and fix these problems? By measuring employee accountability. In this article, we’ll define employee accountability and highlight how you can measure it.

15 Effective Work Schedule Types, Examples, And Templates!

It was always a challenge for me to find the right work schedule. I tried out many, hoping to improve productivity and overall efficiency. After much trial and error, I’ve discovered the key is just to choose a perfect work schedule based on your specific needs. But you know what’s the real challenge? Countless options are available! However, today I'll help you with this challenge no matter whether you’re an HR manager, a business owner, or a team leader.

Navigating your identity and finding your lane with Yemi Penn | Experts Unleashed | Atlassian

Yemi Penn is a fearless businesswoman, thought leader, and rebel. An Engineer by profession and an entrepreneur by passion, Yemi fuses analytical thinking with creativity to create magic. Transformation is the theme across Yemi’s contributions, whether it’s opening an F45 gym in London or a café in Sydney’s South-West Suburbs, authoring a book, managing complex projects such as Crossrail and Sydney Metro, or even producing impactful documentaries on healing collective trauma.

Human Resource Management Software: The Complete Guide in 2024

Human resource management software solutions are important in businesses and organizations today. Out of all the resources including time, tools, equipment, and expenses, its employees are the most valuable resource for any business. Thus, the difference between success and failure lies in how you properly manage your diverse workforce. From onboarding to offboarding and everything that comes in between, it is essential to optimize every step of the employee lifecycle.