Messaging and Live Chat: Dealing with Trolls
They are an everyday occurance, the chat troll..But how do we make sure we are not bothered by them again. Have a look and see how we do this with our Messaging and Live Chat tool.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Deploy Teramind on Nutanix AHV Using Prism Central
Learn how to deploy Teramind on the Nutanix AHV platform using Prism Central. This tutorial guides you through each step to ensure a smooth and efficient setup.
Messaging and Live Chat: Supervisor View
Keep track of how your chat agents are handling and responding to new chats. Find excellent training opportunities and take over chats when needed.
Messaging and Live Chat: Supervisor View (Advanced)
The more detailed version of our Supervisor View.
Getting Started with Zendesk Intelligent Triage
Learn how to turn on and start taking advantage of Zendesk’s Advanced AI capabilities. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Top 9 Remote Employee Management Tools
Remote work has become the new norm, allowing organizations to tap into talent from across the globe and provide employees with the flexibility they crave. However, managing a remote workforce comes with its own set of challenges. How do you ensure productivity, maintain clear communication, & foster a cohesive team spirit when your employees are scattered across different time zones & locations? The answer lies in the power of technology.
Employee Monitoring in the Modern Workplace: 5 Most Frequently Asked Questions
Discover the world of digital employee monitoring. Learn about its benefits and challenges, the right balance between oversight and privacy, and how it shapes the future of the workplace. Dive in now for a comprehensive guide and enhance your company's productivity responsibly.
3 tips to drive operational excellence from T-Mobile's PMO
Operations teams face unique challenges when it comes to collaborating cross-functionally. Amanda Howell, the Director, Portfolio Management & PMO, Internet, at T-Mobile, saw this firsthand when managing programs like the launch of T-Mobile’s High Speed Internet. We recently sat down with Amanda to get her strategies for leveraging Asana’s work management platform to drive operational efficiencies, work smarter, and ultimately, achieve goals.
5 Ways to Make it Simpler to Share Documents with Coworkers
Every organization needs to empower its employees with ways to share mission-critical information with one another. There are lots of ways to go about this and plenty of things to keep in mind when orchestrating and overseeing the sharing process. So stick with us as we go over the how and the why of everything involved for efficient, safe document distribution today.
Evolution of The Windows Experience Index and Reliability Monitor
As technology advances, operating systems play a vital role in providing a seamless user experience. Microsoft’s Windows OS has been at the forefront, constantly introducing innovative features over time. Two features related to improving the end-user digital experience are the Windows Experience Index (WEI) and Reliability Monitor. These measurements have become instrumental to Digital Experience Monitoring (DEM) in assessing system capabilities and measuring stability.