Teams | Collaboration | Customer Service | Project Management

Zendesk Customer Experience Trends 2023- Breaking down silos | Conversations with Zendesk

Customers want a natural and fluid experience across every interaction with a brand, from bot to agent to sales rep. Gone are the days of “surprise and delight” – most customers don’t want to be wowed, they just expect service to work seamlessly. To achieve this level of efficiency, internal ownership of CX can no longer be confined to tight swim lanes and be viewed solely as a matter of reactive support. Leaders must continue to break down team barriers, integrate responsibilities, and foster collaboration within their organization.

Achieve work-work balance with this guide to asynchronous collaboration

As companies have adopted more remote and hybrid models, the ways we work continue to change. Research finds that up to one-third of meetings are unnecessary, which means companies are wasting millions of dollars as workers contend with ongoing screen fatigue and burnout. Like most things in life, humans need balance, and it’s becoming apparent that teams need to be more intentional about collaboration.

On-premise solutions: 5 reasons why they're getting more popular

Lately, on-premise solutions are experiencing an upsurge. Although many companies choose cloud computing for its convenience and scalability, organizations prioritizing airtight security, complete control, and privacy prefer leveraging on-premise solutions. On-prem deployment has many unique benefits businesses can capitalize on, such as in-house storage of data and software, lower network bandwidth cost, easier compliance, and more.

9 best on-premise chat solutions for secure business collaboration

Given the widespread use of instant messaging and chat apps for communication in 2023, organizations are prioritizing control over data exchanges on these platforms. MarketsandMarkets reports that the on-premises collaboration market is projected to grow at a CAGR of 12.7% during the forecast period, with an expected market size of USD 85.8 billion by 2026. What drives this growth? It is the increasing adoption of cloud-based and on-premises collaboration solutions by organizations!