Teams | Collaboration | Customer Service | Project Management

March has been an exceptionally busy month for us here at Teamwork. We’ve been working on some really exciting projects, pun intended, over the last while and we’re delighted to finally bring them to you. After months of development, we’re ecstatic to introduce our new native iOS and Android apps! The new apps allow users to complete their work, no matter where they are, at any time of the day.

A discussion from Zendesk, Zip, Ecosystm and Slack about the importance of flexibility, culture and employee experience.

In this blog, we have introduced the basics of chaos theory and complex systems, including how system incidents and failure prediction have been tackled in the past through deep learning. We have also offered ideas on how chaotic time series analysis can be leveraged to approach this problem. IT teams in large technology companies spend years building networked systems and connected applications. Now, especially in the middle of a worldwide pandemic, software reliability is paramount.

Many of the current customer experience metrics used are failing. This is why some businesses who have good NPS scores still lose customers. So, what measures do we need to put in place to drive success? How important is it to make it easy for customers to interact with you? Perhaps we should be paying more attention to emotions and sentiment, as they can reveal more about the state of our relationships with customers and potentially offer clearer insights into customer behaviour.

As a YC alum and co-founder of Mattermost, I often get asked by early stage YC companies about what it’s like to build a commercial open source business. With the start-up’s permission, we’ve started recording some of the Q&A sessions, transcribing them and sharing the more popular questions on the Mattermost blog in short form articles.

For any professional chef or passionate spare time cooker, having an easy-to-use recipe database is an important aspect for each type of cooking and often acts as the “gps” for ingredients to reach their end destination as a finished dish. I’ve compiled a list of 3 efficient ways to manage and store your recipe database digitally so you can avoid your index cards or note books being filled with eggs or maple syrup.