Teams | Collaboration | Customer Service | Project Management

Customer relations are the basis for forming loyal customers. Strong customer relations strategies will ensure a strong emotional connection from the customer to a brand, making them brand advocates. This is why ensuring great experiences with customers is vital to any business. So, how do you strengthen customer relations? What does “customer relations” entail?

Everyone loves apps. They can be fun, useful, or simply automate tasks, making life easier. As users might not be aware of the awesome Rocket.Chat apps offered by our growing Marketplace, we’ve decided to create a list of our favorite apps, tested and used by our internal team and community. Check it out!

We are happy to announce that we are selected as one of the 20 most promising conversational platforms by CIOReview. For the uninitiated, CIO Review is a popular technology print magazine containing the latest tech news, articles, and insights from various industries. CIO Review lists articles from top CIO’s, CTO’s and CEO’s of organizations, globally. CIO Review has also selected Workativ as Company of the Year and provides more details in their interview article.

Unfortunately, in this time of increased dependency on Microsoft Teams, Zoom and other remote conferencing solutions while working from home, Microsoft 365 had a Teams Audio/Video Conferencing outage between August 19th and 20th of this year. Fortunately, for Exoprise customers, they were able to detect the outage, learned of it many hours before Microsoft reported the outage and were able to stay informed as to when it was fixed.

We think it’s safe to say that no organization has made it through the peak of the pandemic easily. But COVID-19 Benchmark data tells us that some have managed to adapt to constant uncertainty and continue supporting their customers, even as the world keeps changing.

Long call queues. Frazzled customer service agents. Frustrated customers. When unexpectedly high call volume hits a company—especially smaller ones with fewer resources on hand—the effects can be far-reaching. From customer satisfaction rates dropping to an overall impact on the customer experience, high call volume can pose a significant challenge to contact centers scrambling to satisfy customer inquiries.

Here are the newest integrations from Zendesk to help your agents provide great customer experiences.