Teams | Collaboration | Customer Service | Project Management

How Your Nonprofit Organization Can Adopt Good Governance

Strategic leadership has always been among the top goals of nonprofit organizations. To make that happen, accountability, effectiveness, transparency, and inclusiveness must be implemented and measured. Such factors also play a significant role in forming good governance for nonprofits, from overseeing organizational performance to making policy decisions. When administered properly, nonprofit governance can make remarkable changes for any organization.

Moderation needs a radical change

Amandine Le Pape, COO at Element, explains how Element is funding moderation tooling and development for all of Matrix. Moderation of online information is topical for two completely unrelated reasons: Let’s face it, the traditional approach to moderation is fundamentally broken. It’s neither scalable nor compatible with the idea of interoperable communication. Something has to change.

Notion vs. Evernote: Everything you need to know

(Trust us, you won’t need to read any other Notion vs. Evernote comparison blog, after reading this one!) When you’re on the hunt for a project management tool, decision paralysis can take over. Not only are there more tool options than ever before, but marketers have also become more clever with messaging. Scouring through countless blog posts, user testimonials, and professional reviews can leave you feeling more conflicted than when you first started.

How Remote Work Can Improve Developer Engagement and Retention

While many companies focus on building a better product or application, not enough thought goes into the teams that need to build those products. The frontline developers, designers, coders, and contributors that go into building something innovative and amazing often have needs when it comes to creating an environment where they feel valued. Coordinating a cohesive environment where your team feels valued, heard, and able to collaborate can be difficult, especially in the modern world of remote work.

Metrics for Problem and Incident Report Managers

Many IT professionals are familiar with the popular metrics and measures of IT operational success. Such metrics as Customer Satisfaction, Average Handle Time and First Contact Resolution are typically memorized by service desk managers and stored for quick reference during planning and other types of meetings. But how do we measure the effectiveness of the processes that support those teams?

InvGate Insight Try-It-Yourself Online Demo

It's one thing to watch a video demo, and yet another to try a tool yourself. If you're on the lookout for a top-of-the-line, comprehensive IT Asset Management solution, the new free-to-use InvGate Insight online demo instance allows you to actually get your hands on the software and try it out. In this demo sandbox environment, you'll be able to log in as either a technician or administrator in order to explore the various functionalities the software offers.

OneDesk - Create Custom Fields and Condition Fields on Tickets and Tasks

OneDesk combines Help Desk & Project Management software into a single application. Learn how to create a custom field for tickets with OneDesk's custom field editor, as well as how to add a condition field which only shows up for certain responses in this instructional video. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.