Teams | Collaboration | Customer Service | Project Management

Pre-approved actions: Let auto assist execute approved steps automatically | What's New

Save agents time by letting auto assist execute selected actions automatically. With pre-approved actions, admins can mark specific custom actions or action flows to run without requiring agent approval. When auto assist determines the right step, it executes it instantly—helping agents move faster while maintaining administrative control over what can run automatically. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

15 unique gen AI use cases for internal comms

More than half of IC professionals use gen AI multiple times a week, with a considerable impact on productivity. They turn to AI to research information, take notes, and generate content. The tools are open in the background. The habit is formed. But routine use and strategic use are different things.

Want Better Efficiency? Start Using These Productivity Software Today

Most organizations are operating at a fraction of their true capacity. Employees spend hours on tasks that should take minutes. Information gets lost in email threads. Team members work in silos, unaware of what others are doing. Deadlines slip. Quality suffers. Costs climb. The frustrating truth is that this inefficiency isn't due to people not working hard. It's because they're working hard without the right tools. They're doing manually what modern productivity software can automate.

Your Team Isn't Productive Until You Use These 24 Remote Work Tools

The difference between a high-performing remote team and a struggling one often comes down to one critical factor: the right remote work tools. It's not about using more tools. It's about using the right tools in the right combination, a thoughtfully assembled tech stack that eliminates friction, enhances collaboration, and turns distributed teams into productivity powerhouses. In 2026, organizations with mature remote work operations don't rely on luck or trial and error.

Asana Engineering Lead Bradley Portnoy on AI Teammates

Forget everything you know about basic chatbots. Bradley Portnoy, our Engineering Lead for AI Teammates, is breaking down why the future of work isn't a copilot—it’s an agent. Unlike stateless AI, Asana AI Teammates live in your shared space, keep their memory, and collaborate out in the open on the Asana Work Graph. It’s time to move work forward, not just chat about it.

Asana for Resource Management: Maximizing Impact with AI

Discover how to streamline your team's workflow and optimize resource allocation using Asana's AI-powered platform. This demo illustrates how to effectively manage intake, assess capacity, and utilize smart automation to ensure the right people are working on the right initiatives. Chapters: Resources.

Screen Mirroring for Beginners - What It Is, How It Works, and the Best Tools to Use

You are in a meeting, you want to show something on your phone or laptop to the rest of the room and instead of passing the device around or emailing a file, you simply project your screen wirelessly onto a bigger display for everyone to see instantly. That is screen mirroring in its simplest form. For beginners, screen mirroring can sound like a technical feature reserved for IT professionals.