Teams | Collaboration | Customer Service | Project Management

A fully engaged workforce sounds almost like the modern corporate utopia. Everyone wants it. Few can keep it. A place where people care, collaborate, and show up with purpose. But in reality, that vision is slipping through the cracks.

Do you really know how effective your software usage tracking is? As a leader, you invest in tools to make work easier. Yet over time, it becomes harder to see which ones are actually helping. Licenses renew automatically, pricing changes quietly, dashboards multiply, and your team spends more time managing settings than doing meaningful work.

Is remote work the way forward, improving employee happiness and productivity, or just a passing trend that is undermining teamwork and business efficiency? Since the rise of home-working during the COVID-19 pandemic there’s been an ongoing dilemma of when, or if, employees should return to the office. As businesses transitioned to remote work setups, workers have come to appreciate the benefits of working from home.

The hype around AI in internal comms is intense and confusing right now. The comms pros I’m talking to aren’t lacking tools. They’re trying to figure out which ones actually work. And asking when it’s OK to use them. And even wondering which ones won’t kill our craft. The fears are legitimate: Will I have a place in the future? Will AI kill my critical thinking? And how do I keep up when the pace of change won’t wait?

In B2B environments, customer support isn’t just a service function—it’s a strategic growth driver. But this growth doesn’t happen automatically. It takes the right B2B support software to transform reactive customer service into proactive relationship management. Rather than simply resolving tickets, modern support platforms can help businesses strengthen customer satisfaction, reduce churn, and uncover opportunities for account expansion.

This story is based on an interview with Harry Stebbings on the 20VC podcast. You can listen to the episode here. Ever stare at your washing machine and wonder, “Why is this so complicated?” Mike Cannon-Brookes does. After more than two decades building Atlassian, he’s convinced that progress depends on being a little “unreasonable”: challenging the status quo, redesigning what doesn’t work, and empowering others to do the same.

Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software. Workforce management software can help you schedule the right agents to the right seats at the right time. It can also assist with accurate call volume forecasting, workforce analysis, and real-time staffing adjustments. Wondering which software will be the best for your call center? Don’t worry.