Teams | Collaboration | Customer Service | Project Management

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for an eye-opening conversation about transforming support from a reactive function into a strategic powerhouse. The problem Chris solved:"I was the gatekeeper of data where I was getting a lot of requests from senior management... what's happening with tickets? What's going on with the customer journey?".

Ready to build a help center that truly helps your users? Join our experts as they guide you through step four of our self-service series, focusing on testing your setup and monitoring performance. In this video, you will learn how to test the user experience, launch with your most important articles first, and use data to make smart improvements. This session includes practical demos and insights from our live Q&A to help you create an effective help center that customers will love.

Milo Wilkinson is a globally recognized Behavioral Scientist working at the intersection of human behavior, crisis leadership, and predictive analytics. With seven degrees across neuroscience, psychology, and criminal sciences, Milo brings rare depth to her roles as a high-performance coach, criminal profiler, therapist, and keynote speaker. Milo’s work spans boardrooms, locker rooms, and courtrooms—decoding everyone from executives to elite athletes to psychopaths. Known for her sharp wit and accessible insights, Milo makes complex behavior science both engaging and unforgettable.