Teams | Collaboration | Customer Service | Project Management

In Craft.io’s latest release, we’ve launched several practical tools that will help ramp up your team’s efficiency, as well as introduced an exciting improvement to our Jira integration with multi Jira Project integrations. Let’s take a quick look at these updates.

In Part 1 of our series on changing support software, we went through some questions to help you identify if now is the time to consider other options for your support technology. In Part 2, we discuss some key strategies for properly evaluating different support solutions. Let’s dive right into how companies should go about choosing their new support software with these 5 steps.

Millions of employees are now working from home as a result of the COVID-19 pandemic. Meanwhile, business is booming for cybercriminals: We’re seeing a recent and unprecedented surge in successful cyberattacks. Worse, the cost of those attacks is climbing exponentially and is expected to hit as much as $6 trillion annually by next year. To address the problem, executives must reexamine their assumptions about security and the systems they have relied upon in the past.

Today we released Zulip Desktop 5.2.0, fixing a critical security issue.

Hi folks, We are incredibly excited to present the biggest change in Riot ever: as of the last 24 hours we are enabling end-to-end encryption by default for all new non-public conversations, together with a complete rework of Riot’s user experience around E2E encryption, powered by a whole new suite of encryption features in Matrix. We have released this simultaneously on Web, Desktop, iOS and RiotX Android! The things we needed to fix to turn on E2EE by default were...

Here at Monitask we have always been fans of the teleworking model that allows people to work a few days a week or full time through a virtual office. Since the situation regarding Coronavirus changes every moment, and with the extra burdens of education-in-home and care of children, we know that this is easier said than done. Now that working from home is a reality for most of us, we have compiled a series of resources to help you adapt to your new work-from-home schedule.

Millions around the world have had to switch nearly overnight to working remotely. But adopting remote work isn’t easy for every team. Deploying a messaging platform can be difficult for enterprises with high security, compliance, and control requirements.