Teams | Collaboration | Customer Service | Project Management

Microsoft 365

Integrating Microsoft Teams with your Help Desk: How to Do It, and Why It's a Good Idea

Same as with an email ticketing system, integrating Microsoft Teams with your help desk is a way to use an established communication channel in your organization to your advantage. If your company has this software as part of its tech stack, your Support Team must be already receiving requests and issues through there. The thing is that, if left unattended, it becomes an informal communication channel.

Diagnose Any Microsoft Teams Problem in 3 Clicks or Less!

In this video, we demonstrate how to diagnose Microsoft Teams problems with hop-by-hop analysis and insights in real time - All in three clicks or less. Whether your users work from home, the office, or anywhere in between, a superb call-quality experience is a must. How can IT operations staff ensure that? Using a combination of synthetics and real user monitoring (RUM), support teams can now get comprehensive visibility into Teams performance and use those insights for optimization.
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Microsoft 365 Monitoring for CIOs: Challenges and Solution

Microsoft Office 365 monitoring for the entire company is a big achievement. When the pandemic took hold worldwide, the once "nice-to-have" applications became the "go-to" apps. During this time, CIOs became responsible for relocating their employees to a remote workplace and providing reliable end-user services, such as Microsoft Teams, Outlook, SharePoint, and more. But even as the pandemic subsides, hybrid work gains prominence, and events like the Microsoft Ignite become in-person, monitoring the end-to-end connectivity and network performance of Microsoft 365 still remains a high strategic priority for CIOs.

What is the True Cost of Low Employee Engagement?

Employee engagement is the key to boosting IT workplace productivity in an organization. But bad digital employee experience (DEX) can result in disengagement, hurting your company’s net income and increasing employee turnover. According to Gallup’s 2022 Workplace report, disengaged employees cost the global economy a whopping $7.8 trillion loss in productivity. For US companies, the cost is around $350 billion for a single year.

7 Questions You Need to Answer to Effectively Use Microsoft Teams for Information Governance

As Microsoft’s marquis communication and collaboration tool, Teams is helping companies all over the world. It is worth spending some time understanding how to use Microsoft Teams effectively for information governance. The following tips will help push your organization in the right direction.

Exoprise Extends the Service Watch Platform to Optimize the Digital Employee Experience

The secret to enterprise success is about driving digital business acceleration. With a new unified communication as a service (UCaaS) experience-based solution, Exoprise is at the forefront of improving workplace productivity and increasing employee retention.

Exoprise Expands Network Visibility into Microsoft Teams and Leading UCaaS Applications

As businesses pivot towards multiple UCaaS platforms, the latest Exoprise monitoring solution offers deep application and network intelligence to support a modern workforce with a great digital experience.

How to Increase Workplace Productivity, Tools, and More!

Wondering what the best way for employees to work more efficiently is? According to a Gallup poll, an engaged and productive workforce can increase corporate profits by as much as 21%. With the talent competition only increasing, every company’s IT and business leaders need to consider implementing workplace productivity strategies. In this article, we share tips for optimizing productivity levels for a modern workforce and exploring new ways of measuring it daily.

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Microsoft 365 Monitoring Use Cases

Enterprises moving to Office 365 cloud-based applications require a new approach to ensuring deployment success. Of course, your end-users should receive a fantastic application experience, whether with Teams, SharePoint, OneDrive, etc. But when problems surface with slowness or call quality, the Microsoft Service Health Dashboard provides no visibility beyond their network - leaving IT admins in the dark. Today, I'll walk through a few critical Microsoft 365 use cases for monitoring purposes and how Exoprise Digital Experience Monitoring solutions can help.

Microsoft Teams Monitoring Use Cases

Microsoft Teams is a cloud-based software within the Microsoft 365 application suite. The tool creates a highly collaborative and engaging environment with multiple organizational business units. As a modern unified collaboration (UC) platform, Microsoft Teams uses cloud-based calling, video meetings, messaging, chat, screen sharing, and third-party app integration. However, to ensure a great employee experience, IT must develop and execute Microsoft Teams monitoring use cases.