What's Good: Roles and Permissions in Zendesk Chat
Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member.
Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.