Helpdesk

What do Modern Retail Customers Expect from Customer Service?

Jan 19, 2018 By Zendesk In Zendesk

Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.

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Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks

Jan 17, 2018 By Freshworks In Freshworks

Nearly 80 percent of university IT teams to focus on customer experience over next twelve months

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Modern Relationships: The Ups and Downs of Marrying Machine Learning and Customer Experiences

Jan 10, 2018 By Zendesk In Zendesk

At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.

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TSU Webinar - November 2017 - Products

Nov 30, 2017 By TeamSupport In TeamSupport

Learn more about how Products in TeamSupport can keep your help desk team organized and improve your customer knowledge!

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What's Good: CSAT Surveys in Zendesk Support

Nov 30, 2017 By Zendesk In Zendesk

Use simple customer satisfaction (CSAT) surveys in Zendesk Support to gather feedback from your clients, and drive improvement across the customer journey.

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What's Good: Schedules in Zendesk Support

Nov 28, 2017 By Zendesk In Zendesk

Learn more about using Schedules in Zendesk Support, and see how it can impact both the customer experience and team reporting.

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Freshworks Revamps Its Flagship Product Freshdesk - Calls It The 'Mint' Experience

Nov 13, 2017 By Freshworks In Freshworks

Brand new helpdesk experience focuses on delivering modern, agile customer support

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Freshworks

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October 2017 TSU Webinar - Customer Chat

Oct 26, 2017 By TeamSupport In TeamSupport

Learn how Customer Chat can be utilized in TeamSupport for more instantaneous communication with your customers!

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Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships

Oct 24, 2017 By Zendesk In Zendesk

SAN FRANCISCO – October 24, 2017 – Zendesk (NYSE: ZEN) redefines customers relationships, creating beautifully simple software for more than 107,000 customers. For 10 years, its focus has been on connecting companies and customers in better ways. Now Zendesk is expanding enterprise and machine learning capabilities with new product offerings: Talk Enterprise, Chat Enterprise and Answer Bot.

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