Teams | Collaboration | Customer Service | Project Management

For companies that work on custom requests, it is paramount that they nail gathering requirements from their customers. We live in an increasingly distributed work environment, which sometimes exacerbates the difficulties in ensuring everyone is on the same page. When people aren’t aligned on expectations or requirements, it can delay when work is actually started, which is not ideal for the customer requesting the work and the company that is providing the service.

According to a recent study, 89% of customers switch seller or service provider, if they find the quality of service is poor. Undeniably, a high level of service delivery tops the wishlist of almost every customer. Another study found out that Tech-based companies such as hardware, software, or cloud specialists are affected the most concerning meeting the expectations of customers. That’s why automating some tasks are of absolute necessity.

According to Enlyft, there are around 135,711 companies that currently use Slack as collaborative software. Chances are, your business might be one of those 135,711 companies. Though using Slack as a means of communication between members of the same team or different teams in a company leads to productive work culture, companies can leverage the instant messaging platform even more. How, you ask? By turning Slack into your business’ employee support hub. Here’s why.

Ask most people to describe a customer service interaction, and they’ll likely give examples of telephone calls, emails, or maybe even text-based chat. The image of call centers staffed with cheerful agents wearing headsets while multi-tasking between chats, emails, and phone calls have come to symbolize a typical customer service program for many. Not surprisingly – these technologies have dominated the field for decades.

As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of money being transferred and worked with. One client came to us seeking a solution to their management of tickets, along with some sensitivity to permissions, communications, and the ability to track change.

When it comes to customer service, are you crushing the competition? According to Microsoft, 96% of consumers say customer service is an important factor when choosing between brands. In this ultimate guide to customer service, we’ll provide you with the information and inspiration you need to push your customer service offering higher.

When it comes to setting quotas, a lot of sales managers like to turn to a simple annual run rate. And while an ARR may be the quickest and easiest way to predict future sales results, we’ve seen that it’s far from the most precise metric. By contrast, the exponential smoothing formula lies on the complete opposite end of the spectrum. Although it’s one of the most complicated sales forecasting methods, it is also arguably the most accurate.

You’ve read every article, watched all of the webinars, and you’re convinced: today is the day we take our customer service to the next level. But it turns out that buying into the importance of good customer service is the easy job. First you have to uncover the definition of good customer service, and then provide proof to management in sales, product, and other departments that exactly how customer service has a major impact on your company’s bottom line.

Gantt charts consist of horizontal bars that indicate a project’s schedule on a horizontal timeline. Each bar represents a task with the left end of the bar positioned at the start of the task, and the right end of the bar at the tasks finish.

The IT Service Desk is a primary point of engagement between users and an IT organization. To put it in simple terms, it is the single point of contact between the service providers and users for day-to-day activities. Typically, a service desk manages service disruptions and service requests besides handling user communications or outages and planned changes to services.