What's Good: Zendesk Support + Guide
Empower your agents and offer better self-service to customers by adding Zendesk Guide to your Support account.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Helpdesk
New: Faster, smarter, happier customer support with Zendesk Chat & Geckoboard
Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.
What's Good: Conversion Tracking in Zendesk Chat
Measure your business goals and grow your bottom line with conversion tracking in Zendesk Chat.
TSU Webinar - February 2018 - Chart and External Reports
Learn all about how to make the most out of charts and external reports in our latest TSU webinar!
New Freshdesk integration - deliver better, faster service with Geckoboard and Freshdesk
Today we’re excited to announce a brand new integration with Freshdesk that makes it easier than ever before for Freshdesk customers to stay focused on delivering exceptional customer support.
TSU Webinar - January 2018 - Tabular and Summary Reporting
Learn more about the basics of reporting in TeamSupport!
The Zendesk Omnichannel Approach
When it comes to support, customers expect an open invitation. With Zendesk, you can give it to them. Our omnichannel support offers simple, yet powerful solutions that make it easy for customers to engage with your business—where and when it’s right for them. Let us show you more in this short video.
What's Good: Ticket Forms in Zendesk Support
Learn how to provide a more tailored support experience for your customers using Ticket Forms in Zendesk Support.
What do Modern Retail Customers Expect from Customer Service?
Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.
Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks
Nearly 80 percent of university IT teams to focus on customer experience over next twelve months