What's Good: SLAs in Zendesk Support
Zendesk helps you manage your Service Level Agreements (SLAs) so you can provide good service on a consistent basis and avoid SLA breaches.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Helpdesk
Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
SAN FRANCISCO – May 17, 2018 – Today Zendesk, Inc. (NYSE: ZEN) the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience.
Introducing The Zendesk Suite
Zendesk is proud to announce our newest arrival—The Zendesk Suite. The Suite, as we call it for short, bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution that’s easy to try, buy, and set up, all at a great price.
Meet Connect: A new product to automate and scale proactive support
Support teams have a hard job. As people deal with more brands across various devices, the pace of business continues to quicken. Products are at our fingertips 24/7 and so we expect customer support to be at our fingertips 24/7. Unsurprisingly, this level of service often fails to materialize—partly because expectations are set so high. To compete in a crowded economy, businesses promise more, but it can be difficult to deliver that level of service consistently and at scale.
Freshworks wins Collaboration Solution of the Year at UK Cloud Awards 2018
Freshworks, the leading provider of cloud-based business software, has won the Collaboration Solution of the Year award for its cloud-based helpdesk product, Freshdesk - as announced at the UK Cloud Awards, which took place on Wednesday 16th May 2018.
What's Good: Text in Zendesk Talk
With the Text feature, Zendesk makes it easy to give your customers quick and efficient answers through text message.
Cultivating customer loyalty by supporting choice making
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
Improving Customer Support Through Unified OmniChannel Customer Self-Service
A unified experience is like taking the multi-channel approach and gold-plating it, so that no matter how your customers access your support (email, phone, portal, social media, etc.) they get the SAME wonderful experience. Using the right system not only accomplishes this, but also eases the burden on your support team, reducing frustration and improving morale.
Customer Experience Management in B2B
Understand why customer experience is even more important in B2B, the part it plays in B2B growth, and how to improve the customer experience in this eBook from B2B customer support software leader TeamSupport.
Freshworks provides users with automated assistance via Freshservice integration with Workplace by Facebook
Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform. The integration will automate previously manual tasks, simplifying the interaction between an employee and the helpdesk, via the use of a smart bot.